Melanie Tuliao

• Delivered clear, supportive communication to clients via phone, email, and online platforms, ensuring a positive and informed experience.
• Responded to client inquiries, assessed needs, and provided actionable solutions to improve health and wellness.
• Acted as a point of contact and advocate, collaborating with healthcare professionals for clients with chronic or complex concerns.
• Guided clients in navigating health-related information and resources, resolving issues with care and professionalism.
• Educated clients on wellness topics and managed multiple cases simultaneously, prioritizing tasks to maximize efficiency.

• Provided direct one-on-one and group support for young adults with disabilities, adapting communication to meet individual needs.
• Used technology to track progress, organize documentation, and facilitate smooth communication.
• Resolved issues and escalations by collaborating with families, agencies, and multidisciplinary teams to ensure cohesive support.
• Maintained strong relationships with clients, demonstrating patience, empathy, and commitment to positive outcomes.
• Took initiative to manage additional responsibilities and adapt to new tasks as needed.