MELANIE TURNER
Redondo Beach,CA
Summary
I am a high performing, quick learning individual with almost 10 years of customer service experience & a strong work ethic. I bring a unique, positive attitude to my work environment and have a strong desire to bring comfort and happiness to keep regular customers coming back.
Overview
7
7
years of professional experience
Work History
Operations Manager
CVS Pharmacy
2022.06 - Current
- Ensure customer satisfaction with attentiveness and quality care during visits
- Make action plans on how and where to improve service with customers and on the sales floor
- Assist employees with questions, register overrides & payroll
- Maintain salesfloor appearance, department standards & weekly freight load
- Cash handling, safe deposits & register balancing
Barista
Starbucks Coffee
2023.05 - Current
- Maintain positive, upbeat interactions with customers to ensure satisfaction
- Great listening skills to provide correct orders
- Provide accurate & quality orders at ample speed
- Keep clean, well stocked & safe work environment
- Communicate with partners & managers on areas to improve service
Food Champion
Taco Bell
2018.10 - 2022.07
- Thoroughly performed opening and closing duties on food prep line
- Followed food and restaurant standards to accurately hand off food orders
- Memorized menu items & their portion sizes
- Kept drive thru time low as per store expectations
Team Lead
Walmart
2018.07 - 2022.06
- Managed backroom & sales floor inventory counts
- Lead large team for daily truck unload
- Customer service
- Demonstrated strong time management by juggling multiple tasks at once
- Engaged in and initiated team meetings
Education
High School -
Mayfair High School
Bellflower, CA06.2015
Skills
- Time management
- Proven leadership skills
- Coaching, mentoring, training
- Excellent interpersonal skills
- Attention to detail
- Written and Oral communication
- Team player
- Works well under pressure
- Thrives in fast paced environments
- Problem solver
Timeline
Barista
Starbucks Coffee
2023.05 - Current
Operations Manager
CVS Pharmacy
2022.06 - Current
Food Champion
Taco Bell
2018.10 - 2022.07
Team Lead
Walmart
2018.07 - 2022.06
High School -
Mayfair High School