Melanie Vera
Highland,IN
Summary
Highly motivated and committed Medical Assistant bringing 5 years of hands-on experience balancing problematic administrative and clinical duties to achieve patient satisfaction. A proven history of superior performance at individual team and organizational levels. Strong ability to multitask and prioritize workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Robert Morris University - Illinois
10.2017 - 12.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded proactively and positively to rapid change.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Trained new personnel regarding company operations, policies, and services.
- Sought ways to improve processes and services provided.
Certified Clinical Medical Assistant
Rush University Medical Center, RUMC
02.2019 - 12.2021
- Maintained up-to-date records of patient care, condition, progress, and concerns in the electronic health record system.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Tested and recorded blood glucose levels.
- Scheduled appointments, Created Encounters for Providers, and connected Video Visits.
- Conducted EKG tests for patients
- Responded quickly to emergent situations within the clinic setting by following established protocols.
Medical Assistant
Community Health Systems, CHS
Hobart, IN
06.2022 - 12.2022
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Educated patients about medications, procedures and physician's instructions.
- Conducted insurance verification and pre-certification and pre-authorization functions.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Networked with Pharmaceutical Representatives and obtained samples for patients
- Attended educational seminars to enhance patient care and satisfaction in clinic
Medical Assistant
Rush University Medical Center, RUMC
Munster, IN
12.2022 - Current
- Administered injections, medications and treatments as directed by the physician.
- Provided assistance to medical staff in performing minor surgical procedures.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Scheduled appointments for patients via phone and in person.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Cleaned and sterilized instruments and disposed of contaminated supplies.
- Changed dressings on wounds to prevent infection and check for healing.
Education
Associate of Applied Science - Medical Assisting
Robert Morris University - Illinois
Chicago, IL12.2018
Skills
- Emergency Response
- Telephone Etiquette
- Medical History Intake
- Vaccination Administration
- Hospitality And Accommodation
- Venipuncture And Phlebotomy
- Primary Care
- Pediatrics
- Oncology
- ENT
- Plastics
- General surgery
- Colorectal
- Cardiology
Certification
- CCMA - Certified Clinical Medical Assistant
- CPR Certified
Timeline
Medical Assistant
Rush University Medical Center, RUMC
12.2022 - Current
Medical Assistant
Community Health Systems, CHS
06.2022 - 12.2022
Certified Clinical Medical Assistant
Rush University Medical Center, RUMC
02.2019 - 12.2021
Customer Service Representative
Robert Morris University - Illinois
10.2017 - 12.2018
Associate of Applied Science - Medical Assisting
Robert Morris University - Illinois