Melanie Villanueva
Minneola,FL
Summary
Dynamic and results-oriented professional with a proven track record in leadership roles, excelling in fast-paced environments. Committed to fostering team collaboration and driving collective success to achieve daily objectives. Adept at motivating team members and implementing effective strategies that enhance productivity and performance. Passionate about creating a positive work atmosphere that encourages growth and innovation.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Spa Supervisor
Waldorf Astoria Spa
Orlando, FL
02.2024 - Current
- Supervised daily operations, ensuring high standards of service quality and guest satisfaction.
- Trained and mentored new staff on spa procedures and customer service protocols.
- Managed inventory levels, reducing waste through efficient stock control processes.
- Conducted performance evaluations, providing feedback to improve employee skills and engagement.
- Created a positive work atmosphere by fostering open communication and teamwork among staff members, leading to higher employee satisfaction and retention rates.
- Implemented new menu offerings and spa treatments based on guest feedback, continuously improving services to cater to diverse client preferences.
- Ensured compliance with health and safety regulations, maintaining a clean and hygienic environment for both guests and staff members alike.
Lead Massage Therapist/Operations Manager
Hand and Stone Spa
Windermere, FL
01.2019 - 2023
- Conducted demonstrations and provided training to enhance therapists' proficiency in spa modalities.
- Served as a key liaison to streamline interactions between therapists and front desk personnel, ensuring seamless service delivery.
- Achieved high customer satisfaction by modeling exemplary service standards for staff.
- Conducted regular staff meetings to ensure comprehensive understanding of service offerings and their benefits.
- Mentored junior therapists in advanced techniques, fostering professional growth and enhancing overall service quality.
- Managed inventory of massage supplies, ensuring availability while minimizing costs through effective resource allocation.
- Supervised all aspects of spa operations, focusing on enhancing customer experience and operational efficiency.
Massage Therapist
Waldorf Astoria
Orlando, FL
01.2017 - 01.2019
- Executed a range of massage services and body treatments for guests, incorporating body scrubs, wraps, and salt room therapy to promote overall well-being.
- Addressed guest inquiries and resolved service issues with promptness and professionalism.
- Ensured compliance with health and safety regulations within the spa facility.
Massage Therapist
Hand and Stone Spa
Clermont, FL
01.2014 - 01.2017
- Delivered personalized massage therapies to enhance guest relaxation and well-being.
- Provided expert advice on post-massage care and wellness routines to clients.
- Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
Receptionist
Massage Envy
Clermont, FL
01.2013 - 01.2014
- Managed front desk operations, ensuring smooth check-in and check-out processes for clients.
- Scheduled appointments using scheduling software, optimizing therapist availability and client satisfaction.
- Handled multi-line phone system, directing calls and providing information to clients efficiently.
- Processed payments and managed client records with attention to detail and confidentiality.
- Assisted in resolving client concerns promptly, enhancing overall customer experience.
Education
Massage Therapy - Massage Therapy
Florida College of Natural Health
Maitland, FL01.2013
High School Diploma - undefined
East Ridge High School
Clermont, FL01.2009
Skills
- Spa operations
- Employee motivation
- Appointment management
- Task delegation
- Sales and promotion
- Client service management
- Adaptability and flexibility
- POS system operation
- Inventory management
- Teamwork and collaboration
- Problem-solving
- Microsoft Office Proficient
Certification
- Licensed Massage Therapist - 2013
Timeline
Spa Supervisor
Waldorf Astoria Spa
02.2024 - Current
Lead Massage Therapist/Operations Manager
Hand and Stone Spa
01.2019 - 2023
Massage Therapist
Waldorf Astoria
01.2017 - 01.2019
Massage Therapist
Hand and Stone Spa
01.2014 - 01.2017
Receptionist
Massage Envy
01.2013 - 01.2014
High School Diploma - undefined
East Ridge High School
Massage Therapy - Massage Therapy
Florida College of Natural Health