Jacqueline R. James (CAM)
DeLand,FL
Summary
Licensed Community Association Manager (CAM) with 10+ years of experience overseeing residential communities, supporting Boards of Directors, and driving operational excellence. Proven track record in financial management, vendor negotiations, compliance enforcement, and capital improvement projects. Adept at balancing resident satisfaction with regulatory adherence while optimizing community performance. Licensed Realtor with strong business acumen and over 20 years of customer service and leadership experience.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Community Association Manager
Firstservice Residential
DeLand, Florida
05.2025 - Current
- Coordinated community events to increase resident engagement and strengthen community ties.
- Organized board meetings and prepared agendas for effective discussions.
- Ensured compliance with community rules and regulations to maintain resident safety and satisfaction.
- Assisted in budget preparation and monitored community association finances to ensure fiscal responsibility.
Community Association Manager
Leland Management
Deltona, Florida
09.2023 - 05.2025
- Manage daily operations of residential associations, ensuring compliance with governing documents and state regulations.
- Serve as liaison between Board of Directors, homeowners, and vendors, providing strategic. guidance and operational support
- Oversaw budgets, financial reporting, and reserve planning, ensuring fiscal health and long-term sustainability of communities.
- Coordinated vendor services, negotiated contracts, and monitored performance for cost-effective and high-quality service delivery.
Senior Community Manager/Property Manager
TJW Management
Daytona Beach, Florida
02.2016 - 09.2023
- Managed multiple communities and 50-unit vacation rental portfolio, ensuring operational efficiency, maintenance standards, and financial performance.
- Led capital improvement projects that enhanced community aesthetics and upgraded facility functionality.
- Advised Board members on governance practices and strategic budgeting to support long-term community growth.
- Developed marketing strategies that increased rental bookings by 72% year-over-year.
Certified Nursing Assistant
Indigo Manor Nursing and Rehabilitation Center
Daytona Beach, Florida
07.2015 - 07.2016
- Assisted with the care of an average of 10 patients per shift, ensuringtheir comfort, safety, and well-being.
- Cleaned and prepared rooms between patients, using aseptic technique
to prevent infections and cross-contamination. - Gathered dietary information, assisted with feeding, and monitored
intake to help patients achieve nutritional objectives and support
wellness goals. - Assisted with the care of an average of 10 patients per shift, ensuring
their comfort, safety, and well-being.
Education
Bachelor of Science - Supervision And Management
Daytona State College
Daytona Beach, FL05-2019
Associate of Science - Business Administration
Daytona State College
Daytona Beach, FL05-2017
Skills
- HOA & Condominium Management
- Property Management
- Budgeting, Financial Planning & Reserve Analysis
- Vendor Management & Contract Negotiation
- Capital Improvement & Maintenance Oversight
- Compliance Enforcement & Risk Mitigation
- Resident Relations & Conflict Resolution
- Board Relations & Governance Support
- Team Leadership & Staff Development
Certification
- Certification: Certified Associate in Project Management (CAPM), In Progress
- Certification: Cybersafe, Daytona College, 2019
- Certification: Assoc. Certificate: Business Operations/Entrepreneurship, 2016
- Licensed: Realtor (Lic. #SL3391480), 2017
- Licensed: State of Florida Community Association Manager (Lic. #47629), 2015
Timeline
Community Association Manager
Firstservice Residential
05.2025 - Current
Community Association Manager
Leland Management
09.2023 - 05.2025
Senior Community Manager/Property Manager
TJW Management
02.2016 - 09.2023
Certified Nursing Assistant
Indigo Manor Nursing and Rehabilitation Center
07.2015 - 07.2016
Bachelor of Science - Supervision And Management
Daytona State College
Associate of Science - Business Administration
Daytona State College