Melanie Walters
Indianapolis,IN
Summary
Compassionate Patient Advocate known for high productivity and efficient task completion. Possess specialized skills in patient rights education, healthcare policy navigation, and conflict resolution. Excel in communication, empathy, and problem-solving to effectively support patients' needs and advocate for their care.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Virtual Patient Advocate
Advocate Aurora Health Care
Milwaukee, WI
06.2024 - Current
- Provided leadership, guidance and direction to other advocates in responding to patient concerns or grievances.
- Applied HIPAA privacy and security regulations while handling patient information.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
Server
Texas Roadhouse
Bowling Green, KY
01.2020 - 03.2024
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Ensured that each guest was served courteously, quickly, and efficiently.
Patient Care Technician
Medical Center Bowling Green
Bowling Green, KY
03.2022 - 01.2024
- Responded quickly in emergency situations by providing appropriate first aid measures.
- Reported any observed changes in behavior or physical condition to the nursing staff immediately.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Organized supplies in order to maintain adequate stock levels throughout shift.
- Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
- Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
- Provided emotional support for patients and families during difficult times.
- Helped create a safe environment by following infection control policies.
- Assisted with patient transfers from bed to wheelchair or stretcher as needed.
- Collected specimens such as urine samples for testing purposes according to established protocols.
Education
High School Diploma -
Shelbyville Sr High School
Shelbyville, IN01-1995
Skills
- Reporting
- Trend tracking
- Verbal and written communication
- Legal Compliance
- Personable nature
- Computer savvy
- Activity monitoring
- Proactive Problem Solving
Certification
Cpr Certificate American Heart Association
Patient Care Tech Certificate
Timeline
Virtual Patient Advocate
Advocate Aurora Health Care
06.2024 - Current
Patient Care Technician
Medical Center Bowling Green
03.2022 - 01.2024
Server
Texas Roadhouse
01.2020 - 03.2024
High School Diploma -
Shelbyville Sr High School
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