Open To Work
Melanie Westbrook
Westbrook Legal Documentation Preparation
Tacoma,WA
Work Preference
Job Search Status:
Open to work
Work Type
Full Time
Location Preference
On-Site
Location:
Tacoma, WALakewood, WA
Open to relocation:
Yes
Minimum Desired Compensation
$50000/yr
Important To Me
Flexible work hoursCareer advancementPersonal development programs
13
years of professional experience
Dynamic business leader with a proven track record at Westbrook Legal Documentation Preparation, excelling in client service and operations management. Expert in project management and relationship building, enhancing workflow efficiency and achieving high client satisfaction. Skilled in strategic planning and team leadership, driving repeat business through exceptional service and attention to detail.
Work History
Owner
13 Years- Directed legal document preparation workflows, ensuring accuracy and consistent formatting across client filings.
- Reviewed case information and completed forms to support timely, error-free document assembly.
- Coordinated client intake and gathered required details for compliant legal documentation.
- Proofread contracts, petitions, and supporting documents to reduce corrections before submission.
- Communicated with clients to clarify information and resolve documentation gaps quickly.
- Improved office procedures for document tracking, version control, and deadline management.
- Managed confidential records and organized files for secure retrieval and efficient processing.
- Ensured completed paperwork met filing requirements and submission standards for legal accuracy.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Caregiver
4 Years 9 Months- Directed legal document preparation workflows, ensuring accuracy and consistent formatting across client filings.
- Reviewed case information and completed forms to support timely, error-free document assembly.
- Coordinated client intake and gathered required details for compliant legal documentation.
- Proofread contracts, petitions, and supporting documents to reduce corrections before submission.
- Communicated with clients to clarify information and resolve documentation gaps quickly.
- Improved office procedures for document tracking, version control, and deadline management.
- Managed confidential records and organized files for secure retrieval and efficient processing.
- Ensured completed paperwork met filing requirements and submission standards for legal accuracy.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Call Center Representative
2 Years 4 Months- Answered inbound calls and resolved customer inquiries with accurate, courteous service
- Documented account details and call outcomes in CRM systems
- Scheduled service appointments and confirmed customer availability
- Routed complex issues to appropriate departments for timely follow-up
- Processed customer requests, updates, and billing information with attention to detail
- Maintained professional communication while handling high-volume call traffic
- Followed call scripts and company procedures to ensure consistent service quality
- Supported customer retention by addressing concerns and clarifying service options
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Warehouse Worker
6 Years 5 Months- Picked and packed orders accurately using RF scanners and warehouse systems.
- Loaded and unloaded shipments while following safety procedures and material handling guidelines.
- Sorted, labeled, and staged inventory for timely shipping and receiving.
- Inspected products for damage, reporting issues to maintain quality standards.
- Organized stock locations to support efficient inventory movement and order fulfillment.
- Assisted with cycle counts and inventory verification to improve stock accuracy.
- Maintained clean work areas and followed OSHA-aligned warehouse safety practices.
- Adapted quickly to changing tasks, supporting team needs across receiving and fulfillment.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
Office Work
6 Years 7 Months- Handled general office work such as typing, record and file maintenance, document creation, mail distribution and reception.
- Ensured seamless network connectivity between offices in different locations through proper planning and deployment of robust infrastructure solutions.
- Promoted a positive work environment by providing exceptional support in all aspects of office management, including scheduling, organization, and resource allocation.
- Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
- Maintained clean and organized workspace, contributing to a professional atmosphere within the box office area.
- Maintained a professional office atmosphere by organizing workspaces, ordering supplies, and overseeing equipment maintenance.
- Contributed to a positive work environment by maintaining a clean, organized office space that promoted efficiency.
- Collaborated with coworkers to develop innovative solutions for improving overall office efficiency.
- Improved overall office workflow by implementing organizational systems that increased productivity levels.
- Developed strong working relationships with local agencies and community groups to provide well-rounded training experiences for future officers.
Education
- Paralegal Studies
High School Diploma
Skills
Customer relations
Small business operations
Relationship building
Verbal and written communication
Client service
Project management
Operations management
Business management
Strategic planning
Staff management
Team oversight
Staff hiring
Administrative oversight
Customer service
Decision-making
Teamwork and collaboration
Team leadership
Customer service management
Effective leader
Scheduling
Goal setting
Business leadership
Schedule management
Desktops
laptops
and mobile devices
Employee relations
Employee scheduling
Staff training/development
Employee motivation
Hiring and onboarding
Timeline
Call Center Representative
Four Seasons Exterior
10.2018 - 02.2021Read More
Caregiver
Louis Andrew Westbrook Jr
04.2016 - 01.2021Read More
Warehouse Worker
TERRA Staffing Group
03.2014 - 08.2020Read More
Office Work
Terra Staffing
01.2014 - 08.2020Read More
Owner
Westbrook Legal Documentation Preparation
09.2013 - 09.2026Read More
Clover Park Technical College
from Paralegal Studies
Read More
Steilacoom Highschool
High School Diploma
Read More