Chatara Lewis
Rosharon,TX
Summary
Service-oriented Leader focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker, and strategic planner with top-notch interpersonal and communication skills.
Overview
11
11
years of professional experience
Work History
Center Manager
European Wax Center
Houston, TX
01.2023 - Current
- Exemplify superior guest service, creating memorable experiences while driving company's financial growth
- Lead talent acquisition, executing effective strategies, and handpicking top performers for various roles
- Initiate cost-saving measures, controlling expenses without sacrificing service quality
- Negotiate vendor contracts, securing better pricing while fostering strong supplier relationships
- Design and deliver training programs, enhancing employee skills in waxing techniques, customer service, and safety protocols
- Conduct performance evaluations, identifying skill gaps and devising personalized training plans.
Lead Sales Consultant
REMOVERY LLC
Houston, TX
01.2019 - 01.2023
- Conducted informative client consultations on tattoo removal process, ensuring clarity and setting realistic expectations
- Managed and nurtured client relationships, maintaining detailed records for improved customer service
- Collaborated with contact center and marketing teams to enhance client engagement through streamlined follow-up process
- Surpassed KPIs and monthly targets, instilling a culture of high performance and continuous improvement
- Efficiently performed administrative tasks such as handling client payments, answering phones, and responding to emails, contributing to smooth business operations
- Exceeded sales goals by 20% through effective client education and relationship management
- Analyzed client feedback to enhance the tattoo removal consultation process, increasing satisfaction
- Pioneered a referral program that boosted client base by 15%, leveraging strong client relationships
- Streamlined administrative procedures, reducing client wait times and improving service efficiency
- Partnered with marketing to co-create campaigns that elevated client engagement by 25%.
Salon Owner
Spa Diva Studio
Houston, TX
01.2016 - 01.2019
- Spearheaded daily operations at Spa Diva Studio, exhibiting strong leadership and organizational skills
- Boosted revenue by efficiently managing appointments and overseeing the procurement of high-quality goods
- Enhanced client satisfaction by providing personalized skincare consultations and recommending top-tier products
- Demonstrated proficiency in a variety of spa treatments, including facials, massages, waxing, and makeup consulting
- Implemented effective skincare routines for clients, contributing to their overall well-being and appearance
- Elevated spa's revenue by streamlining operations, expertly managing inventory, and enhancing client routines
- Organized monthly wellness events, enhancing community engagement.
Beauty Consultant
Victoria's Secret
Houston, TX
01.2013 - 01.2015
- Mastered product knowledge as a Sales Consultant at Victoria's Secret, providing authoritative recommendations to customers
- Promoted to Make-up and Bra Specialist due to rapid learning and proficiency
- Ensured optimal customer satisfaction by responding promptly to inquiries and concerns
- Boosted sales by advising customers on the best products for their size, shape, and style
- Recognized for providing exceptional service and fostering a supportive shopping environment.
Education
Bachelor's degree - Communications
University of Houston
12.2022
Esthetician -
Aveda Institute - School of Cosmetology
12.2016
Skills
- Sales Management
- Client Relationship Management
- Cost Control
- Administrative Efficiency
- KPIs
- Talent Acquisition
- Marketing
- Financial Growth
- Business Development
Timeline
Center Manager
European Wax Center
01.2023 - Current
Lead Sales Consultant
REMOVERY LLC
01.2019 - 01.2023
Salon Owner
Spa Diva Studio
01.2016 - 01.2019
Beauty Consultant
Victoria's Secret
01.2013 - 01.2015
Bachelor's degree - Communications
University of Houston
Esthetician -
Aveda Institute - School of Cosmetology
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