Melanie Yanez

- I am responsible for registering patients or their representatives both at workstation and bedside. There is where I verify demographic and insurance information of the patient.

- Duties are to verify patients insurance coverage, collecting copayments and balances in accordance with collection and cash-handling polices.

-I accurately and promptly process all required legal and compliance forms, initiate Advance Directives when applicable, and keep patients informed of any service delays.

- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.

- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.

- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.

- I assist and greet all patients by directing and escorting them as needed. I maintain effective communication with both inpatient and outpatient customers to support their outcomes.

- I consistently meet departmental standards for productivity, collections, and quality, uphold HIPAA regulations when communicating with patients, and maintain working knowledge of relevant regulatory requirements, including those from The Joint Commission, CMS, and applicable state, federal, and hospital policies.

• Welcomed and seated guests, ensuring a positive dining experience.
• Managed reservation systems to optimize table turnover and customer flow.
• Collaborated with kitchen staff to communicate guest preferences and special requests.
• Trained new hosts on customer service standards and operational procedures.
• Assisted in maintaining cleanliness and organization of the dining area.
• Monitored dining area for cleanliness and guest satisfaction.
• Collaborated with management to implement new seating strategies during peak hours.
• Provided support during special events, maintaining high service standards.
• Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.