Tatiana Deluna
Lakeway,USA
Summary
Resourceful Access Services Representative known for high productivity and efficient task completion. Specialize in patient registration, data entry accuracy, and healthcare billing processes. Excel in communication, problem-solving, and teamwork to enhance service delivery and patient satisfaction.
Overview
9
9
years of professional experience
Work History
Access Services Representative 2 - PRN
Baylor Scott & White Health
Lakeway, USA
08.2023 - Current
- Access Services Representative 2 is adept at securing precise demographic and insurance details for seamless patient registration
- Proficient in verifying insurance benefits, skillfully negotiating, and efficiently collecting patient financial obligations
- Commited to delivering exceptional customer service across diverse sectors including Behavioral Health, Retail, and Healthcare
- Adept at navigating complex patient interactions while maintaining a strong focus on accuracy and efficiency
Customer Service Call Center Representative
Jahvy International
Santa Monica, USA
01.2023 - 07.2023
- Identified customer's needs, clarified information, researched every issue and provided solutions or alternatives
- Educated customer's on services and products to ensure overall better communication
- Resolved customer complaints and ensured calls are handled in a professional and prompt manner
Associate Banker
JPMorgan Chase & Co.
Los Angeles, USA
03.2021 - 12.2022
- Adept at cultivating and sustaining strong customer connections
- Skilled in effectively cross-selling a range of bank products and services
- Proficiently handles diverse financial transactions, including deposits, withdrawals, and transfers, ensuring accuracy and efficiency
- Diligently performs administrative duties such as filing and meticulous record-keeping
- Committed to upholding strict compliance with established bank policies and procedures
Bank Teller
Wells Fargo
Santa Monica, USA
09.2018 - 01.2021
- Detail-oriented and efficient Teller with accuracy in processing standard transactions such as deposits and withdrawals
- Proficient in swiftly adapting to new software systems, bolstering productivity and reducing transaction times
- Known for building strong client connections through empathy and trust, ensuring exceptional customer satisfaction
- Exhibits strong organizational skills through timely and meticulous internal document filing
- Recognized for handling substantial financial transactions, showcasing reliability and unwavering integrity
Waitress
Streets By Bistro Orient
Thousand Oaks, USA
01.2018 - 06.2018
- Memorize the details of the menu, happy, and all beverages (alcohol included) within a week
- Took and suggested customers orders under frequent busy hours
- Manually adding up customers bills plus tax with no computer
- Built outstanding customer service
Waitress
Ali Babas
Newbury Park, USA
08.2017 - 06.2018
- Successfully multitasking while remaining professional and courteous and fast-paced work environment
- Collaborated with management in training new employees
- Very sharp communication skills by resolving customer complaints and creating a healthy environment
- Handle the floor alone majority of the time
Retail Associate
TOYS R US
Thousand Oaks, USA
01.2016 - 07.2017
- Assisted customers in finding products, provided information about merchandise, provided checkout service using a cash register, and helped restock shelves
- Assisted with inventory counts in merchandising
- Provided overall leadership to all team members and maintained store cleanliness
Education
High School Diploma -
Newbury Park High School
NEWBURY PARK, CA12.2018
Associate of Applied Science - Information Technology
Austin Community College
Austin, TXSkills
- Strong logical and analytical techniques
- Strong collaboration skills
- Hard working and dedicated
- Proficient in Microsoft Teams
- Proficient in Excel
- Proficient in Word
- Cross functional skills
- Adaptability to Software Systems
- Customer Relationship Management
- Insurance verification
- Financial collection
- Data entry
- Customer service
- Patient registration
- Record keeping
- Medical billing
Timeline
Access Services Representative 2 - PRN
Baylor Scott & White Health
08.2023 - Current
Customer Service Call Center Representative
Jahvy International
01.2023 - 07.2023
Associate Banker
JPMorgan Chase & Co.
03.2021 - 12.2022
Bank Teller
Wells Fargo
09.2018 - 01.2021
Waitress
Streets By Bistro Orient
01.2018 - 06.2018
Waitress
Ali Babas
08.2017 - 06.2018
Retail Associate
TOYS R US
01.2016 - 07.2017
High School Diploma -
Newbury Park High School
Associate of Applied Science - Information Technology
Austin Community College
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