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Proven leader and skilled communicator, adept in guest services and hospitality, significantly enhanced guest satisfaction at Holiday Inn Express Hotel. Fluent in English, Spanish, and French, I excelled in team training and guest relations, driving repeat business and boosting hotel revenue. Expert in cash handling and resolving complaints with diplomacy, I consistently maintained high professionalism and team performance.

Professional with experience in hospitality management and guest services. Focused on team collaboration and achieving results, adapting seamlessly to changing needs. Skilled in customer service, scheduling, and conflict resolution. Known for reliability, strong communication skills, and leadership abilities. Adept at enhancing guest experiences and leading teams to success, I leveraged my problem-solving skills and bilingual proficiency at Best Western Plus Anaheim Inn to significantly improve guest satisfaction. My expertise in staff training and cash management drove operational efficiency, showcasing my ability to blend hard and soft skills effectively.

Skilled Front Desk Supervisor successful at solving a range of daily issues with an efficient and professional attitude. Demonstrated adapting to changing demands and learn new information quickly. Skilled in training and managing personnel and providing excellent shift coverage to meet guest needs.
Motivated Front Desk Supervisor with a friendly attitude and a flexible approach to dealing with routine issues and special circumstances such as VIP customers and guest concerns.
Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Positive and upbeat professional successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning, and communication skills.

I am a bilingual Front desk agent adept at managing guest expectations, hotel reputation and hospitality business needs. I am a Effective multitasker and clear communicator worker with two years in the hospitality industry with a goal oriented to improve team productivity and maximize guest satisfaction.

MELANIE ZAPATA

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Front Desk Supervisor

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Assistant Store Manager

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High School Diploma -

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Front Desk Supervisor

SERVER

Assistant Store Manager

High School Diploma -

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