Melanie A. Perry
Ft. Worth,United States
Summary
Reliable Medical Support professional with 10 plus years of experience Scheduling environment. Expertly assist with office operations and physician support by gathering patient information, insurance, and other personal information. Cheerful during each patient interaction to improve satisfaction ratings and patient retention.
Overview
17
17
years of professional experience
Work History
Branch Manager
Bank Of The West
04.2023 - 10.2023
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Complied with regulatory guidelines and requirements.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
Senior Patient Experience Scheduler
Stericycle, Inc.
04.2016 - 10.2023
- Responded to patient concerns and questions with compassionate and knowledgeable service.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
Bank Manager
1st Convenience Bank
09.2006 - 04.2016
- Assessed employee performance and developed improvement plans.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Identified and capitalized on community business opportunities with effective networking.
Education
High School Diploma -
Azle High School
Azle, TX06.1989
Skills
- Quality Patient Care
- Organization and Time Management
- Critical Thinking
- Data Entry Software
- Collecting Intake Information
- Medical Charts and Records
- Patient Data Processing
- Customer Experience
- Checking Patient Details
- Medical Terminology
- Understanding of Insurance Details
- HIPAA Requirements
- Patient Records Gathering
Timeline
Branch Manager
Bank Of The West
04.2023 - 10.2023
Senior Patient Experience Scheduler
Stericycle, Inc.
04.2016 - 10.2023
Bank Manager
1st Convenience Bank
09.2006 - 04.2016
High School Diploma -
Azle High School
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