MELANIE J GERARDO
Greensboro,NC
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Professional and hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
5
5
years of professional experience
Work History
Lead Administrative Assistant
Deployed Services
06.2023 - Current
- Answered messages and provided information about company processes, hours and requirements.
- Created and updated tracking spreadsheets using Excel.
- Managed over 40 New Hire employees, documents and maintained permanent files.
- Prepared weekly and daily logs using Microsoft Office Suite.
- Informed applicants about job conditions and benefits.
- Set up orientations and initial training for new employees.
- Processed documentation for employee actions such as new hires, and terminations.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Coached new employees on administrative procedures, company policies and performance standards.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Assisted office team by making phone calls, copies and appointments.
Billing Specialist
Hutchens Petroleum
11.2022 - 06.2023
- Transfer daily deposit into corresponding bank accounts
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Managed efficient cash flow reporting, posted cash receipts and analyzed chargebacks, independently addressing and resolving issues.
- Produced, distributed and tracked more than 700 monthly invoices.
- Executed billing tasks and recorded information in company databases.
- Used data entry skills to accurately document and input statements.
- Managed invoicing and payment processing operations.
- Handled account payments and provided information regarding outstanding balances.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Received and sorted mail, prepared packages for delivery and scanned documents.
- Developed rapport with clients and vendors to cultivate loyalty and satisfaction.
- Generated financial statements and reports detailing accounts receivable status
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
- Created improved filing system to maintain secure client data.
- Promoted consistent accuracy of billing information by reconciling fuel accounts.
Case Manager
Rmex
09.2022 - 11.2022
- Analyzed, verified, and delivered approval for copay assistance to 1,500+ patients during industry’s busy season.
- Managed pipeline of case assignments effectively by reviewing the progression through the case lifecycle until closure.
- Interfaced with insurance companies to investigate benefits and coverage eligibility for a variety of medical services and treatments
- Enrolled patients into financial assistance programs based on eligibility guidelines to minimize claim or determination appeals
Account Executive - Payables and Receivables
GroupM
04.2022 - 11.2022
- Verified discrepancies and resolved clients' billing issues
- Processed incoming payments in accordance with established financial policies.
- Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Prepared bills receivable, invoices, bank deposits and updated aging reports daily.
- Reached out to vendors and customers to verify information and follow up on client issues.
- Prepared month-end closing entries for detailed reporting and record-keeping.
- Prepared and mailed invoices to over 100 customers, processed payments and documented account updates.
- Investigated daily variances and corrected errors to resolve discrepancies.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Completed daily process adjustments to maintain accuracy.
- Posted customer payments by recording cash, checks and credit card transactions.
- Maintained records by imaging invoices, debits and credits.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Assessed data and information to verify entry, calculation and billing code accuracy.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
Validation Specialist
Nomi Health
08.2021 - 03.2022
- Completed registration of over 3,000 patients for COVID-19 testing during shift through collaboration with colleagues.
- Spearheaded event preparation for testing processes, ensuring all patient consent forms were filled out accurately and completely.
- Ensure patients personal information is correct and updated.
OPS Senior Clerk
Florida Health Department
12.2020 - 08.2021
- Placed supply orders and restocked office items.
- Completed patient verification, patient registration and imputed patients vaccine information in database on daily basis with little input from supervisor.
- Provide vaccination records upon request.
- Compare Nursing reports and ensure that it matches what is in the database.
- Ensure vaccine pamphlets and vaccine forms are up to date.
Unemployment Customer Service Agent
Florida Department Of Economic Opportunity
05.2020 - 07.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
- Educated customers on company systems, form completion and access to services.
- Facilitated communications through management of inbound and outbound customer calls.
Dealership Accounting Specialist
Warren Henry Auto Group
07.2019 - 02.2020
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Input financial data and produced reports using CDK.
- Contacted Financial institution to immediately find resolutions for escalated issues and to complete vehicle payoff's.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Clean Deals by ensuring all paperwork needed is in the customers deal folder.
- Request and process vehicle rebates, while keeping record in CDK database.
Customer Care Specialist
Warren Henry Auto Group
07.2018 - 07.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Defused customer concerns with exceptional conflict and problem resolution skills.
- Used exceptional communication to connect with customers, assess needs and present solutions.
- Verified accuracy of customer account information and updated when necessary.
- Responded to customer inquiries via phone, email, and web-based platforms.
- Updated customer accounts and system database with latest details to support accuracy and efficiency in future interactions.
- Directed customers to appropriate departments for additional support.
- Maintain a clean and organized area,
- Take customer's vehicle deposit and apply to their account.
- Build invoices for vendors and request payment.
- Manufacture vehicle addendums.
- Daily key and vehicle filing
Education
Bachelor of Science - Health Administration
Peirce College
Philadelphia, P07.2024
High School Diploma -
Hope Academy
Homestead, FL05.2010
Skills
- Cash Deposit Preparation
- HIPAA
- Data Entry Documentation
- Records Management Systems
- Customer Service
- Accounts Receivable
- Accounts Payable
- Claim Appeals
- Integrity
- Employee Training and Development
- HCPCS
- Time Management
- Complex Problem-Solving
- Account Management
- Critical Thinking
- Excel, Word, Powerpoint, Outlook
Languages
Spanish
Native or Bilingual
Timeline
Lead Administrative Assistant
Deployed Services
06.2023 - Current
Billing Specialist
Hutchens Petroleum
11.2022 - 06.2023
Case Manager
Rmex
09.2022 - 11.2022
Account Executive - Payables and Receivables
GroupM
04.2022 - 11.2022
Validation Specialist
Nomi Health
08.2021 - 03.2022
OPS Senior Clerk
Florida Health Department
12.2020 - 08.2021
Unemployment Customer Service Agent
Florida Department Of Economic Opportunity
05.2020 - 07.2020
Dealership Accounting Specialist
Warren Henry Auto Group
07.2019 - 02.2020
Customer Care Specialist
Warren Henry Auto Group
07.2018 - 07.2019
Bachelor of Science - Health Administration
Peirce College
High School Diploma -
Hope Academy
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