Hi, I’m
Melanie G King
Fort Collins,CO
Summary
Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful hotel setting. Reliable Attendant with 4 years of customer service experience and outstanding multitasking abilities. Offering solid technical, interpersonal and communication skills. Punctual and focused employee.
Overview
4
years of professional experience
Work History
Hyatt
Front Desk Clerk
05.2023 - Current
Job overview
- Answered multi-line phone system and transferred callers to appropriate department or staff member
- Used internal software to process reservations, check-ins, and check-outs
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
Lowe's Home Improvement
Lowe's Sales Associate
06.2022 - Current
Job overview
- Offered advice and assistance to customers, paying attention to special needs or wants
- Responded to customer calls and emails to answer questions about products and services
- Developed and actualized customer service initiatives to decrease wait times
- Informed customers about special promotions and provided detailed information for various products.
Legacy Ridge Golf Course
Golf Course Attendant
05.2019 - 08.2021
Job overview
- Partnered with golf shop, cart staff and ranger to maintain smooth golf games
- Maintained golf cart fleet with regular upkeep to fluids and part replacements
- Kept golf course equipment stored properly and reported maintenance needs
- Checked driving range and grounds daily to identify and manage maintenance needs.
Modern Market
Team Member
08.2020 - 04.2021
Job overview
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods
- Worked different stations to provide optimal coverage and meet production goals
- Kept work areas clean, organized, and safe to promote efficiency and team safety
MAD Greens - Eat Better
Restaurant Team Member
11.2019 - 04.2020
Job overview
- Greeted guests pleasantly and answered menu questions
- Operated register to process payments and collect cash payment for order totals
- Used proper techniques to prepare food and ingredients
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff
- Explained menu items and suggested appropriate options for food allergy concerns
Education
Colorado State University-FortFort Collins, CO
College Degree from Communications
05.2025
University Overview
- 3.2 GPA
- Pi Beta Phi Member
- Extracurricular Activities: CSU Golden Poms
- Ram Country Dance Club Member
Broomfield High SchoolBroomfield, CO
High School Diploma
05.2021
University Overview
- 3.5 GPA
- Extracurricular Activities: Varsity Poms, Varsity Girls Golf
Skills
- Complaint Resolution
- Account Balancing
- Customer Service
- Multi-Line Phone Systems
- POS Transactions
- Restock Shelves
- Cash Handling Accuracy
- Cart Maintenance
- Guest Satisfaction
- Maintaining Clean Work Areas
Additional Information
- Authorized to work in the US for any employer
Timeline
Front Desk Clerk
Hyatt
05.2023 - Current
Lowe's Sales Associate
Lowe's Home Improvement
06.2022 - Current
Team Member
Modern Market
08.2020 - 04.2021
Restaurant Team Member
MAD Greens - Eat Better
11.2019 - 04.2020
Golf Course Attendant
Legacy Ridge Golf Course
05.2019 - 08.2021
Colorado State University-Fort
College Degree from Communications
Broomfield High School
High School Diploma
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