Melanie Aparicio
San Antonio,Texas
Summary
Diligent Claims Processor versed in insurance processes and claims procedures. Offers great attention to detail and time management abilities to successfully handle large volume of claims. Highly accurate and thorough with deciding whether a claim should be processed or denied.
Overview
6
6
years of professional experience
Work History
Claims Representative
United Healthcare Group
09.2021 - Current
- Enhanced claim processing efficiency by streamlining workflows and implementing best practices.
- Reduced turnaround time for claim settlements by prioritizing tasks and managing deadlines effectively.
- Collaborated with cross-functional teams to expedite complex claims investigations and resolutions.
- Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.
- Reduced errors in claims submissions through meticulous attention to detail and thorough review processes.
Retail Banker
Woodforest National Bank
10.2019 - 08.2021
- Increased customer satisfaction by providing personalized banking solutions and exceptional customer service.
- Streamlined account opening processes for improved efficiency and a better client experience.
- Collaborated with team members to achieve branch sales targets and enhance overall productivity.
- Identified opportunities for cross-selling financial products, resulting in higher revenue generation.
- Enhanced customer loyalty through proactive communication and timely resolution of issues.
Guest Service Attendant
Target
08.2017 - 08.2019
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing their needs.
- Trained new Guest Service Attendants on best practices for delivering exceptional hospitality experiences.
- Promoted a positive work environment by encouraging teamwork, open communication, and continuous learning among staff members.
- Resolved problems using tact and diplomacy by calmly communicating directly with customers or employees.
Education
No Degree - Biology
Northeast Lakeview College
Universal City, TXHigh School Diploma -
Karen Wagner High School
San Antonio, TX06.2015
Skills
- Attention to Detail
- Technical Proficiency
- Conflict Resolution
- Multitasking Abilities
- Teamwork Abilities
- Organizational Skills
- Computer Literacy
Languages
Spanish
Native or Bilingual
Timeline
Claims Representative
United Healthcare Group
09.2021 - Current
Retail Banker
Woodforest National Bank
10.2019 - 08.2021
Guest Service Attendant
Target
08.2017 - 08.2019
No Degree - Biology
Northeast Lakeview College
High School Diploma -
Karen Wagner High School
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