Misty Clemons

Managed daily communications with customers via phone and email to ensure satisfaction.

Coordinated freight pickups and deliveries to optimize logistics efficiency.

Assisted customers in resolving issues related to lost, missing, or damaged freight.

• Coordinated logistics and transportation schedules, ensuring timely deliveries.
• Streamlined interdepartmental communication to enhance operational efficiency.
• Collaborated with vendors to resolve shipment issues, boosting service reliability.
• Maintained daily invoices for less-than-truckload shipments.

Handled daily communications with customers through phone and email to ensure satisfaction.

Resolved issues related to missing or damaged freight for effective problem-solving.

Streamlined filing process for freight claims to enhance efficiency.

Scheduled delivery appointments and coordinated freight pickups for timely service.

Oversaw payroll management for terminal employees utilizing Kronos system.

Conducted comprehensive reviews of city routes and driver paperwork in dispatch office.

Assigned equipment and dispatched drivers for city and line haul routes.

Participated in various dispatch operations to improve overall productivity.