Melannie Ledezma

• Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
• Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
• Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
• Contributed to a positive work culture by actively participating in team meetings, sharing ideas, and supporting colleagues.
• Increased customer satisfaction by providing expert advice on mobile devices and plans.
• Boosted sales performance with personalized recommendations tailored to each customer''s unique needs.
• Organized promotional events within the store to attract new customers and increase brand awareness within the community.
• Improved sales conversion rates by utilizing strong product knowledge and persuasive communication skills.
• Exceeded assigned sales targets consistently by building rapport with customers and identifying upselling opportunities.
• Maximized customer engagement by offering specialized mobile device workshops that educated users on advanced features.
• Managed inventory effectively, ensuring stock levels were maintained at optimal levels for peak business periods.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Maintained a comprehensive understanding of the latest industry trends, products, and technologies to stay ahead of competitors.

Top performer in sales, using product knowledge and setting goals, with personable customer relations to achieve goals and metrics while keeping utmost organized and cleanliness to keep an appealing smooth flowing environment, as the assistant I also lead the store in sales and helped maximize other reps transactions to show leadership and creativity. Always coming in when needed.