Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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Melanny Cortes

Summary

Driven, punctual, and customer-focused, leveraged my strong work ethic and exceptional customer service skills at West Bay Club and Tony Sacco's to enhance dining experiences. Being an expert in food sales promotion and adept at multitasking, I significantly contributed to maintaining a positive reputation through proactive problem-solving and efficient order management.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Server

West Bay Club
01.2022 - 08.2024
    • Used slow periods to restock supplies, ice, trays, and delivery bags.
    • Cultivated warm relationships with regular customers.
    • Worked with POS system to place orders, manage bills, and handle complimentary items.
    • Resolved customer complaints promptly and professionally to maintain positive reputation.
    • Answered customers' questions, recommended items, and recorded order information.

Hostess, Food Runner, Busser

Tony Sacco's Coal Oven Pizza Ft Myers
03.2021 - 12.2021
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Assisted wait staff with timely food delivery and guest requests.

Education

High School Diploma -

Estero High School
Estero, FL
05.2023

Skills

  • Strong Work Ethic
  • Punctuality
  • Exceptional customer service
  • Food sales and promotion
  • Multi-Tasking

Accomplishments

  • Summa Cum Laude
  • 4.0 GPA
  • West Bay Club Annual Scholarship Recipient
  • Honor Society

Certification

  • CNA - Certified Nurse Assistant

Timeline

Server

West Bay Club
01.2022 - 08.2024

Hostess, Food Runner, Busser

Tony Sacco's Coal Oven Pizza Ft Myers
03.2021 - 12.2021

High School Diploma -

Estero High School

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Melanny Cortes