Melany Borges
Miami,FL
Summary
Caring and compassionate experienced in implementing specialized programs for individuals with developmental, emotional, or intellectual disabilities. Comfortable in handling stressful situations and performing under pressure. Passionate about providing high-quality service to clients with special needs.
Energetic professional performs assessments, monitors behavior and helps develop treatment plans. Proven ability to collaborate with multidisciplinary teams to meet patient needs. Offers skills in task prioritization and task management.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
SouthBeachGroup
Miami Beach, FL
12.2021 - Current
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Car Wash Attendant
El Car Wash
Hialeah, FL
03.2021 - 12.2021
- Enhanced customer satisfaction by delivering efficient and thorough car wash services.
- Maintained a clean and organized work environment, ensuring the safety of customers and employees.
- Provided excellent customer service, addressing any concerns or issues promptly and professionally.
- Collaborated with team members to streamline processes and improve overall efficiency.
- Contributed to increased sales by upselling additional services such as waxing and detailing.
Service Crew Member
Taco Bell
Hialeah, FL
10.2020 - 03.2021
- Enhanced customer satisfaction by providing efficient and friendly service.
- Maintained a clean and organized work environment for improved customer experiences.
- Assisted in training new crew members, ensuring they were well-equipped to provide quality service.
- Collaborated with team members to meet high standards of service during peak hours.
- Handled cash transactions responsibly, ensuring accurate accounting for daily sales.
- Provided exceptional customer service, resulting in increased repeat business and positive reviews.
Babysitter
Babysitters
Hialeah, FL
02.2020 - 10.2020
- Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
- Enhanced children''s social skills by organizing group activities and encouraging teamwork.
- Promoted healthy habits by preparing nutritious meals and snacks for children daily.
- Assisted in developing self-confidence with age-appropriate responsibilities and chores.
- Fostered creativity through engaging arts and crafts projects, stimulating imagination and expression.
Education
Bachelor of Arts - Psychology
Florida International University
Miami, FL06.2026
High School Diploma -
Westland Hialeah Senior High
Hialeah, FL06.2022
Skills
- Hospitality Best Practices
- Listening Skills
- Strategic Planning
- Verbal and Written Communication
- Problem-Solving Skills
- Issue Handling
- Decision Making
- Problem Solving
- Professionalism
- Computer Proficiency
- Adaptability
Accomplishments
Volunteered with kids with autism through a college organization, using dance to enhance their social skills. Completed a four-year medicine track in high school, obtaining Basic Life Support (BLS), Emergency Medical Responder (EMR), and EKG certifications. Balanced academics, work, and sports in high school, showcasing strong multitasking and time management skills. Ready to bring a diverse skill set, including medical knowledge and experience with special needs individuals, to contribute positively in a professional setting.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
SouthBeachGroup
12.2021 - Current
Car Wash Attendant
El Car Wash
03.2021 - 12.2021
Service Crew Member
Taco Bell
10.2020 - 03.2021
Babysitter
Babysitters
02.2020 - 10.2020
Bachelor of Arts - Psychology
Florida International University
High School Diploma -
Westland Hialeah Senior High