Melany Grifol
Plantation ,FL
Summary
Experienced billingual Underwriting Specialist successful at managing high caseloads in fast-paced environments. Organized, driven and adaptable with excellent planning and problem-solving abilities. Offering 10+ years of insurance knowledge and customer service. Willingness to take on any challenge.
Overview
11
11
years of professional experience
2
2
Languages
14
14
years of post-secondary education
Work History
Registered Behavior Technician
Children's Therapy World
12.2023 - Current
- Improved client behavior by implementing individualized ABA therapy plans and tracking progress
- Enhanced client''s communication skills through the use of visual aids, social stories, and roleplaying activities
- Promoted positive behavior change by utilizing reinforcement strategies, and behavior contracts
- Developed rapport with clients and families, fostering trust and open communication essential to successful treatment outcomes
- Utilized technology tools for data collection and analysis, streamlining the process of monitoring client progress and informing treatment plan adjustments
Insurance Underwriter
Weston Property And Casualty
05.2016 - 09.2022
- Reviewed applications for commercial and personal lines new business policies
- Calculated renewal rates and submitted to the appointed agent of the insured
- Analyzed title documents,wind mitigation reports and appraisals during underwriting process
- Assisted senior underwriters in evaluating loan applications
- Maintained strong relationships with agents and policyholders
- Made approval and denial recommendations by determining accurate risk levels
- Assisted in developing training materials used to educate new hires on essential job functions
Administrative Assistant
Chaisteli Insurance Group
11.2015 - 05.2016
- Handled front desk operations by effectively managing phone calls, emails, and walk-in clients
- Performed clerical tasks such as data entry, photocopying, scanning, and faxing documents
- Assisted with new hires in preparing orientation materials and providing guidance on company policies
- Helped in the planning of office events and meetings
- Handled correspondence, filing documents, and managing office supplies inventory
- Customized flyers and ordered supplies for marketing events
Member Service Representative
Preffered Medical Plan
08.2013 - 11.2015
- Answered an average of 60-80 calls per day by addressing member inquiries
- Collected all premiums on or before effective date of coverage
- Instructed members on how to proceed with claims and/or authorization referrals
- Verified members' eligibility and claims status with providers
- Assisted members with account management, including updating personal information and setting up automated payments
Education
Registered Behavioral Technician -
08.2023 - 09.2023
RBT-23-296155
6-20 All Lines Adjuster License -
08.2017 - 10.2017
License: W445266
High School Diploma -
08.2009 - 06.2013
Associate of Arts - Business Administration And Management
2014 - Current
Skills
- Underwriting Process Expertise
- Account Management
- Customer Service
- Microsoft Office
- Administrative Support
- Organization Proficiency
- Training Experience
Timeline
Registered Behavior Technician - Children's Therapy World
12.2023 - Current
Broward Florida - Registered Behavioral Technician ,
08.2023 - 09.2023
Miami Dade College - 6-20 All Lines Adjuster License,
08.2017 - 10.2017
Insurance Underwriter - Weston Property And Casualty
05.2016 - 09.2022
Administrative Assistant - Chaisteli Insurance Group
11.2015 - 05.2016
Miami Dade College - Associate of Arts, Business Administration And Management
2014 - Current
Member Service Representative - Preffered Medical Plan
08.2013 - 11.2015
Barbara Goleman Senior High School - High School Diploma,
08.2009 - 06.2013
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