Melany Inoa
Yonkers
Summary
Accomplished professional with a proven track record at Upper Manhattan Mental Health Center, adept in data entry and customer service. Excelled in building relationships, enhancing customer loyalty at Saks Fifth Avenue OFF 5th. Skilled in emergency response and team collaboration, ensuring optimal safety and efficiency in fast-paced environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Intake Coordinator
Upper Manhattan Mental Health Center
01.2023 - Current
- Organized paperwork such as charts and reports for office and patient needs.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Completed intake assessment forms and filed clients' charts.
Family Babysitter
Private Client
02.2017 - Current
- Communicated with parents regarding children's progress and development, raising any issues.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Assisted children with homework assignments and special projects across different subjects.
- Played games, worked on puzzles, and read books to young children.
- Taught children to organize toys, wash hands, and share by leading by example.
Retail Sales Associate
Saks Fifth Avenue OFF 5th
10.2021 - 01.2023
- Helped customers complete purchases, locate items, and join reward programs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Lifeguard
Aqua Bebe
10.2019 - 02.2021
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Monitored safety of guests in and around swimming pool.
- Completed daily pool maintenance duties by checking chlorine levels, pH levels and other water chemistry.
- Observed recreational users to detect safety concerns and prevent ongoing violations.
Education
Bachelor of Science - Psychology
Mercy College
Dobbs Ferry, NY2026
Associate of Arts - Secondary Education
Bronx Community College of The City University of New York
The Bronx, NY05.2022
High School Diploma -
Gregorio Luperon High School Sch For Science And Mathematics
New York, NY06.2020
Skills
- Multi-Line Phone Systems
- Follow-up skills
- Data Entry
- Customer Service
- POS System Operation
- Relationship Building
- Licensed driver
- Emergency Response
- Problem-Solving
- Professionalism
- Team Collaboration
Certification
- Driver's License
- Lifeguard Certified
- CPR/AED
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Intake Coordinator
Upper Manhattan Mental Health Center
01.2023 - Current
Retail Sales Associate
Saks Fifth Avenue OFF 5th
10.2021 - 01.2023
Lifeguard
Aqua Bebe
10.2019 - 02.2021
Family Babysitter
Private Client
02.2017 - Current
Bachelor of Science - Psychology
Mercy College
Associate of Arts - Secondary Education
Bronx Community College of The City University of New York
High School Diploma -
Gregorio Luperon High School Sch For Science And Mathematics
- Driver's License
- Lifeguard Certified
- CPR/AED
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