Christine Gonzalez
Fort Worth,TX
Summary
Dynamic Intake Coordinator at Myomo with a proven track record in enhancing patient satisfaction through effective appointment scheduling and insurance verification. Skilled in customer service management and problem-solving, I streamline processes to ensure compliance and operational efficiency, consistently delivering results that exceed expectations.
Overview
6
6
years of professional experience
Work History
Intake Coordinator
Myomo
Fort Worth, TX
09.2024 - Current
- Coordinated patient intake processes, ensuring timely and accurate data collection.
- Assisted in scheduling appointments and managing clinician calendars efficiently.
- Maintained up-to-date patient records in electronic health systems for compliance purposes.
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Enhanced patient satisfaction with timely and accurate information during the intake process.
Administrative Assistant/Human Resources
DGO Construction
Hurst, TX
01.2023 - 08.2024
- Managed scheduling and calendar coordination for executive team.
- Assisted in preparing and organizing internal and external communications.
- Developed and maintained filing systems to enhance document retrieval.
- Streamlined office procedures to improve operational efficiency.
- Assisted in recruitment processes, including scheduling interviews and coordinating candidate communications.
- Maintained employee records and ensured compliance with company policies and regulations.
- Supported onboarding activities, providing new hires with essential documentation and orientation materials.
- Facilitated training sessions for staff on HR policies, enhancing understanding of procedures.
- Managed office supplies inventory and coordinated procurement to ensure operational readiness.
- Answered and redirected incoming phone calls for office.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Maintained and scheduled complex calendars.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Tracked various statistics and kept detailed records to support human resources department.
Customer Service Representative
Westmoor
Fort Worth, TX
01.2021 - 12.2023
- Assisted customers with inquiries and resolved issues promptly, enhancing overall satisfaction.
- Processed orders efficiently using company-specific software to ensure accuracy and timeliness.
- Collaborated with team members to streamline communication between departments, improving workflow efficiency.
- Maintained detailed records of customer interactions, facilitating better follow-up and issue resolution.
- Adapted quickly to new systems and processes, demonstrating flexibility in a fast-paced environment.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Improved resolution time with effective problem-solving for customer complaints.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
High School Diploma -
Englewood High School
Jacksonville, FL05.2006
Skills
Insurance verification
Follow-up skills
Multi-line phone systems
Appointment scheduling
Patient scheduling
Scheduling appointments
Multi-line phone operations
Customer service
Microsoft office
Data entry
Phone and email etiquette
Performance improvement
Documentation and control
Administration and operations
Customer service management
Scheduling and calendar management
Decision-making
New hire orientation
Teamwork
Problem-solving
Time management
Attention to detail
Multitasking
Reliability
Self motivation
Team building
Languages
Spanish
Native or Bilingual
Timeline
Intake Coordinator
Myomo
09.2024 - Current
Administrative Assistant/Human Resources
DGO Construction
01.2023 - 08.2024
Customer Service Representative
Westmoor
01.2021 - 12.2023
High School Diploma -
Englewood High School