Melany Mata
Kissimmee
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
12
12
years of professional experience
Work History
Server
Palmas Restaurant Group
Frontera Cocina Disney Springs
09.2017 - Current
- Delivered exceptional customer service in high-volume dining environment.
- Collaborated with kitchen staff to ensure timely food preparation and service.
- Maintained cleanliness and organization of dining area throughout shifts.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Host
Palmas Restaurant Group
Frontera Cocina Disney Springs
01.2017 - 09.2017
- Managed guest seating arrangements to optimize flow and minimize wait times.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
Sales Asociate
Under Armour
Orlando Premium Outlets
04.2016 - 01.2017
- Delivered exceptional customer service, enhancing overall shopping experience and brand loyalty.
- Assisted in inventory management, ensuring accurate stock levels through regular audits and restocking efforts.
- Engaged with customers to understand needs, providing tailored product recommendations to drive sales.
- Implemented visual merchandising strategies to improve product presentation and attract customer interest.
Food Runner
PANNA New Latino Food
PANNA Orlando
05.2015 - 04.2016
- Delivered food orders efficiently to ensure timely service and customer satisfaction.
- Collaborated with kitchen staff to maintain smooth workflow during peak hours.
- Resolved customer inquiries promptly, enhancing overall dining experience through excellent service.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Adhered strictly to food safety guidelines while handling and transporting food items, protecting both guests and employees from potential health risks.
- Supported efficient restaurant operations by consistently restocking supplies as needed throughout shifts.
Line Cook
PANNA New Latino Food
PANNA Orlando
09.2014 - 05.2015
- Ensured food safety and sanitation standards were consistently met.
- Prepared and cooked a variety of dishes following standardized recipes.
- Maintained equipment and kitchen cleanliness, ensuring compliance with health regulations.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
- Checked food temperature regularly to verify proper cooking and safety.
Education
Associate of Science - Administration
Valencia College
Orlando, FL05-2024
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Safe food handling
- Sales techniques
- High volume dining
- Point of sale operation
- Guest seating
- Table setting
- POS operation
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Server
Palmas Restaurant Group
09.2017 - Current
Host
Palmas Restaurant Group
01.2017 - 09.2017
Sales Asociate
Under Armour
04.2016 - 01.2017
Food Runner
PANNA New Latino Food
05.2015 - 04.2016
Line Cook
PANNA New Latino Food
09.2014 - 05.2015
Associate of Science - Administration
Valencia College