Melany Moon
Hickory,NC
Summary
Proven leader with a track record of exceeding sales goals and driving team performance at Harbor Freight Tools USA. Skilled in sales presentation and motivational techniques, adept at transforming strategic plans into actionable results. Demonstrates exceptional staff management and performance coaching abilities, ensuring operational excellence and superior customer experiences.
Overview
21
21
years of professional experience
Work History
Sales Manager
Harbor Freight Tools USA
Hickory, NC
01.2023 - Current
- Uses data to set priorities and translates goals into action plans
- Consistently pushes self and others for results, and eliminates roadblocks.
- Holds frequent development discussions.
- Motivates direct reports and teams, making each individual feel that their work is important.
- Sets clear and measurable objectives.
- Monitors processes, progress, and results, and provides effective feedback.
- Makes good decisions based upon a mixture of analysis, experience, judgment, and partnership.
- Understands and teaches how operational execution directly affects the customer experience.
Loan Closing Specialist
Closing USA
Victor, New York
08.2018 - 07.2021
- Reviewed title reports to ensure that all liens were satisfied prior to closing.
- Prepared and delivered loan documents to title and escrow teams.
- Verified loan documentation for accuracy and completeness.
- Reviewed title commitment and insurance policies to support pre-closing documentation.
- Performed quality control checks on loan packages prior to submission to underwriters.
- Prepared closing documents such as promissory notes, deeds of trust, and disclosure statements.
Manager
Walmart
Rochester, New York
11.2003 - 06.2018
- Evaluated individual and team business performance and identified opportunities for improvement.
- Delegated work to staff, setting priorities and goals.
- Monitored staff performance and addressed issues.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Recruited and trained new employees to meet job requirements.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Resolved customer inquiries and complaints requiring management-level escalation.
Education
High School Diploma -
Brockport Central School
06-2005
Skills
- Sales presentation
- Sales team training
- Positive and upbeat
- Motivational skills
- Performance coaching
- Exceeds sales goals
- Sales planning
- Staff management
- Resolution-oriented
- Microsoft efficient
Timeline
Sales Manager
Harbor Freight Tools USA
01.2023 - Current
Loan Closing Specialist
Closing USA
08.2018 - 07.2021
Manager
Walmart
11.2003 - 06.2018
High School Diploma -
Brockport Central School
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