Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Melany Mothe Gonzalez

Flushing,NY

Summary

Dedicated retail professional with a passion for customer service and a strong commitment to honesty. Ability to adapt in dynamic environments while consistently exceeding expectations. Skilled in building rapport with diverse clientele and eager to acquire new skills to enhance performance.

Overview

2
2
years of professional experience

Work History

Sales Associate

Marshalls
Flushing, NY
07.2023 - Current
  • Keyholder
  • Handled customer purchases and returns efficiently.
  • Ensured an optimal shopping environment through consistent recovery and upkeep of the department.
  • Cultivated positive interactions to promote favorable customer encounters.
  • Arrange products on sales floor after retrieving from store's backroom.
  • Processed incoming merchandise in stockroom effectively.
  • Guided customers through purchasing decisions for premium items.

Front Desk Receptionist

REACH Physical Therapy
Middle Village, NY
10.2024 - 01.2025
  • Keyholder
  • Managed scheduling and confirmation tasks for numerous patient appointments.
  • Greeted visitors with warmth and directed them to the gym as needed.
  • Efficiently gathered and confirmed insurance details during patient inquiries.
  • I made calls to doctors' offices, insurance companies, and patients. Confirming appointments, requesting patient documents, confirming that documents have been received, verifying insurance benefits, and inquiring about claims.
  • Faxes to doctors' offices and insurance companies for requesting doctors' signatures, documents, or authorization for further physical therapy visits.

Sales Associate

Nature Republic
Flushing, New York
09.2022 - 02.2023
  • Keyholder
  • Managed cash register operations adeptly.
  • Developed meaningful customer bonds, exceeding established service expectations.
  • Guided customers by understanding their needs and providing product recommendations.
  • Executed daily recovery initiatives ensuring optimal cleanliness.
  • Organized and showcased delivered inventory efficiently on sales floor.

Education

High School Diploma -

East West School of International Studies
46-21 Colden St.
06.2022

Skills

  • Store Opening and Closing
  • Teamwork and Collaboration
  • Stockroom processing
  • Customer Service
  • Policy and Procedure Adherence
  • Customer Needs Assessment
  • Flexible Schedule
  • Reliable and Punctual
  • Cash Register Operation
  • Excellent Communication Skills

Languages

English
Native/ Bilingual
Spanish
Full Professional

Timeline

Front Desk Receptionist

REACH Physical Therapy
10.2024 - 01.2025

Sales Associate

Marshalls
07.2023 - Current

Sales Associate

Nature Republic
09.2022 - 02.2023

High School Diploma -

East West School of International Studies

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Melany Mothe Gonzalez