Sulmary Dominguez

• Co-lead branch operations and sales performance, supporting a team of bankers and tellers to achieve service and revenue targets.

• Drive business development by identifying customer needs, deepening relationships, and recommending banking solutions aligned to financial goals.

• Conduct daily/weekly performance huddles to ensure clarity of goals, accountability, and ongoing skill development.

• Manage risk and compliance processes, ensuring alignment with regulatory requirements, audit expectations, security procedures, and asset protection measures.

• Oversee coaching, mentoring, hiring, onboarding, scheduling, and performance evaluations to support employee growth and retention.

• Resolve escalated customer concerns with professionalism, ensuring strong client satisfaction and long-term loyalty.

• Support community engagement efforts to expand branch visibility and strengthen local partnerships.

• Compliance with all banking regulations and maintaining knowledge on fraud or security bulletins distributed within the branch.
• Monitored cash flow and managed vault transactions effectively.
• Collaborated with management to improve branch operational processes.
• Oversaw daily actions of tellers, responded to escalated customer inquiries and assigned tasks to meet operational needs.
• Supervised daily operations in a fast-paced bank environment.
• Managed teller staff, providing training and guidance on procedures.

• Processed customer transactions efficiently and accurately.
• Assisted customers with account inquiries and banking services.
• Conducted account opening procedures for new clients.
• Greeted customers and provided excellent customer service.
• Maintained confidentiality of customer financial information at all times.
• Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.

• Assisted customers with service and inquiries for the photo department including photo finishing general equipment maintenance and cash handling.
• Assisted office task including filing, typing, copying.
• Maintained stock levels through regular inventory checks and restocking.
• Educated customers on promotions and loyalty programs effectively.
• Greeted customers and provided exceptional customer service.
• Assisted customers with product selection and inquiries daily.