Melany Rivero
Sunglass Hut - Luxottica
Lehigh Acres,FL
2
Languages
5
years of professional experience
Results-oriented retail sales associate with a track record of achieving sales targets and providing exceptional customer service. Skilled in inventory management, product knowledge, and assisting customers with product selection. Strong organizational skills, attention to detail, and ability to multitask. Excellent communication and teamwork abilities, with proficiency in computer systems and sales experience.
Retail professional with robust background in driving sales and enhancing customer experiences. Known for strong team collaboration and adaptability to changing retail environments. Expertise in product knowledge and active listening, ensuring customer satisfaction and loyalty.
Work History
Assistant Store Manager
4 Years 9 Months- Monitored stock levels and efficiently restocked shelves to maintain optimal inventory flow in a bustling retail environment.
- Enhanced customer satisfaction by providing expert product knowledge and outstanding service.
- Evaluated customer needs and offered informed product recommendations to optimize satisfaction.
- Facilitated accurate transaction processing to ensure seamless cash and credit card payment experiences.
- Engaged with team members to strategize and implement initiatives aimed at reaching sales targets.
Receptionist / Prior Authorization
6 Months- Coordinated front desk operations, overseeing appointment scheduling and addressing patient inquiries to enhance patient experience.
- Assisted with insurance verification and billing procedures
- Handled incoming calls from providers, providing timely status updates on pending authorizations to ensure seamless communication.
- Completed medication prior authorizations
- Reviewed medical records thoroughly before submitting them for preauthorization review process.
- Managed and ensured HIPAA compliance for healthcare organization
- Collaborated with departments to swiftly resolve issues, contributing to improved patient care and operational efficiency.
- Performed administrative tasks such as filing, faxing, and data entry
- Completed medication prior authorizations by reviewing patient information and documentation.
Receptionist
10 Months- Facilitated front desk activities to enhance visitor experience and maintain effective communication through phone interactions.
- Coordinated appointment schedules to ensure efficient time management and client accessibility.
- Scheduled appointments and maintained appointment calendar
- Performed comprehensive administrative duties, focusing on systematic filing and precise data entry to ensure data integrity.
- Facilitated effective communication by responding to caller questions and directing calls to the correct extensions.
- Managed operation of EKG machines while ensuring accurate electrode placement on patients.
Education
High School Diploma
Skills
Sales experience
Customer assistance
Product knowledge
Scheduling
Organizational skills
Attention to detail
Computer proficiency
Multitasking
Problem-solving
Teamwork and collaboration
Fluent in spanish
Relationship building
languages
Spanish
Advanced
Timeline
Receptionist / Prior Authorization
The Medical Center Of Lehigh Acres
05.2024 - 11.2024Read More
Receptionist
Radiology Regional
12.2022 - 10.2023Read More
Assistant Store Manager
Sunglass Hut - Luxottica
11.2021 - CurrentRead More
East Lee County High School
High School Diploma
Read More