Melany Torres
Los Angeles,CA
Summary
Accomplished professional with a proven track record at Paul M. Baylon MD, enhancing customer experience and streamlining operations. Excelled in organization and verbal communication, significantly reducing wait times by efficiently processing COVID-19 tests. Demonstrates exceptional time management and empathy, ensuring high accuracy and support in high-pressure environments.
Overview
6
6
years of professional experience
Work History
Receptionist
Paul M. Baylon MD
Huntington Park, CA
06.2018 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
CPSP
Paul M. Baylon MD
Huntington Park, CA
06.2018 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
COVID-19 Tester
Inspire Diagnostic
Irvine, CA
04.2022 - 10.2022
- Enhanced testing accuracy by following strict procedures and utilizing proper equipment for COVID-19 testing.
- Reduced wait times for test results by efficiently processing samples and maintaining a streamlined workflow.
- Provided emotional support to anxious patients awaiting test results, fostering a compassionate environment during an uncertain time.
- Improved patient experience by providing clear instructions on self-administered tests, ensuring accurate results with minimal discomfort.
- Increased safety measures by adhering to stringent sanitation protocols and wearing appropriate personal protective equipment during COVID-19 testing.
Education
Bachelors - Psychology
California State University, Northridge
Northridge, CAHigh School Diploma - N/A
Linda Esperanza Marquez Highschool - SSJ
Huntington Park, CA06.2020
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Verbal and written communication
- Customer/Client relations
- Scheduling appointments
Timeline
COVID-19 Tester
Inspire Diagnostic
04.2022 - 10.2022
Receptionist
Paul M. Baylon MD
06.2018 - Current
CPSP
Paul M. Baylon MD
06.2018 - Current
Bachelors - Psychology
California State University, Northridge
High School Diploma - N/A
Linda Esperanza Marquez Highschool - SSJ