Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melasha Hill

Spring,TX

Summary

Proven leader in operational efficiency and team management, I significantly enhanced customer satisfaction and performance outcomes at Dollar Tree Stores. Skilled in multi-unit management and quality control, my approach emphasizes employee empowerment and strategic task delegation, driving notable improvements in operational workflows and team collaboration.

Overview

4
4
years of professional experience

Work History

Area Supervisor

Ross Dress for Less
07.2023 - 08.2024
  • Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Maintained open lines of communication between management and staff, facilitating teamwork and collaboration towards shared goals.
  • Increased customer satisfaction with enhanced staff training and regular performance evaluations.

Operations Manager

Dollar Tree Stores
09.2020 - 07.2023
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.

Sales Associate

Food Lion Grocery
01.2023 - 07.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

High School Diploma -

Southaven High School
Southaven, MS
05.2019

Skills

    Team Management

    Task Delegation

    Multi-unit management

    Employee Performance Management

Timeline

Area Supervisor

Ross Dress for Less
07.2023 - 08.2024

Sales Associate

Food Lion Grocery
01.2023 - 07.2023

Operations Manager

Dollar Tree Stores
09.2020 - 07.2023

High School Diploma -

Southaven High School

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Melasha Hill