Melat Mengesha
Silver Spring,MD
Summary
At Voyagers Freight and Forwarding PLC, as a General Manager, I spearheaded business growth through strategic planning and operational excellence, enhancing customer loyalty and employee productivity. Skilled in Business Development and Customer Relationship Management, I excel in driving results through effective leadership and innovative marketing strategies.
Overview
4
4
years of professional experience
Work History
General Manager
Voyagers Freight and Forwarding PLC
2018.11 - 2023.02
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
Education
Master of Arts - International Business
Hult International Business School
Cambridge, MA08.2017
Bachelor of Science - Marketing
Fisher College
Boston, MA01.2016
Skills
- Advertising and marketing
- Customer Retention
- Workflow Planning
- Schedule Management
- Branding
- Program Administration
- Contract Negotiations
- Business Development
- Computer skills
- Customer Relationship Management
Languages
Amharic
Native or Bilingual
English
Native or Bilingual
Timeline
General Manager
Voyagers Freight and Forwarding PLC
2018.11 - 2023.02
Master of Arts - International Business
Hult International Business School
Bachelor of Science - Marketing
Fisher College
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