Professional Summary
Overview
Work History
Education
Skills
Timeline

Melat Tekle

Franciscan Health
Houston,TX
4
years of professional experience

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Work History

Customer Service Representative

2 Years 7 Months
Franciscan Health | 02.2023 - 09.2025
  • Answered up to 100 daily calls regarding billing, appointments, and insurance claims.
  • Educated patients on payment options and insurance benefits.
  • Supported registration staff during peak hours to ensure efficient patient intake.
  • Received “Excellence in Service” recognition for outstanding communication and teamwork.

Patient Access Associate

1 Year 8 Months
Community Health Network | 05.2021 - 01.2023
  • Facilitated patient registration and insurance verification processes to ensure accurate information capture.
  • Assisted in scheduling appointments, optimizing patient flow, and reducing wait times.
  • Collaborated with clinical staff to resolve patient inquiries and issues effectively.
  • Maintained electronic health records by updating patient information in compliance with privacy regulations.

Education

Bachelor of Arts - General Studies/ Health Services

Indiana University, Purdue University Indianapolis | Indianapolis, IN | 05-2025

High School Diploma

Ben Davis High School | Indianapolis, IN | 12-2020

Skills

Patient Registration & Admissions
Insurance Verification & Billing Support
HIPAA Compliance
Data Entry & Accuracy
Customer Service & Conflict Resolution
Microsoft Office Suite (Word
Excel
Outlook)
Team Collaboration & Communication
Flexible schedule including weekends and overtime
Able to handle detail-oriented tasks with minimal supervision
Eligible for telecommuting and willing to travel

Timeline

Customer Service Representative

Franciscan Health
02.2023 - 09.2025Read More

Patient Access Associate

Community Health Network
05.2021 - 01.2023Read More

Indiana University, Purdue University Indianapolis

Bachelor of Arts from General Studies/ Health Services
Read More

Ben Davis High School

High School Diploma
Read More

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Melat Tekle