Melayna Andrews
Colorado Springs,CO
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for proactive approach to identifying and addressing issues, optimizing processes, and supporting team objectives. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to adapt quickly to new environments. Eager to contribute to team success and further develop professional skills. Brings a positive attitude and commitment to continuous learning and growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Solar Sales Consultant
synergy
03.2024 - Current
- Prepared analyses of customers' current and projected electrical usage, demonstrating financial return on investment via new system introduction.
- Gathered information from prospective customers to identify solar energy needs.
- Produced quotes, proposals and contracts as part of sales process.
- Created sales and marketing tools, growing clientele and generating quality sales leads.
Babysitter
Private Family
01.2016 - Current
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent the spreading of germs.
- We prepared healthy, age-appropriate snacks and meals together to help them learn.
- Played games, worked on puzzles, and read books to young children.
- Assisted with light housekeeping duties as well as running errands.
- Communicated with parents regarding children's progress and development, raising any issues.
- Transported children to and from school, medical appointments and extra-curricular activities.
Store Manager
Cricket Wireless
12.2023 - 03.2024
- Hire, coach, train, and manage a small team of employees through the use of daily observation forms, monthly one on one meetings, and on the spot redirect coaching
- Achieve monthly sales quota by using cross-selling techniques for wireless phones, accessories, service plans, and features
- Retain customers by provide outstanding customer service to new and existing customers in both sales and service transactions
- Complete operational duties assigned to you accurately and within required time frames
- Rotated merchandise and displays to feature new products and promotions.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Security
Private Owned Company
06.2023 - 02.2024
- Monitored and authorized entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises
- Wrote reports of daily activities and irregularities such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences
- Monitoring surveillance equipment
- Performing indoor building inspections, as well as outdoor inspections
- Securing the premises after hours
- Oversaw safety of guests, employees and and assets by enforcing and regulating security policies and procedures and monitoring and maintaining security systems.
US Army Soldier
U.S. Government
09.2022 - 06.2023
- Experienced in training other military personnel and keeping order
- Driven and enthusiastic, with the ability to manage projects and people
- Dedicated to serving others for the well-being of the greater good
- Served in coherence with military practices and exhibited honor and dedication
- Perform night patrols, and designated areas
- Resolved crisis situations and aim to uphold the safety, law and order
Doggie Daycare Attendant
Pet Paradise
10.2021 - 09.2022
- Understanding of basic pet first aid
- Able to work in a team setting and an independent setting
- Able to have up to 30-40 dogs in a camp setting
- Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
- Exercised animals regularly with walks and rigorous play activities.
- Prepared food and water following instructions from pet owners.
- Gave medication to pets following guidelines from owners.
- Provided daily physical exercise, mental stimulation and socialization to keep pets healthy and ward off unwanted behavior.
Crew Member
Einstein Bros. Bagels
06.2021 - 10.2021
- Prepare bagels, sandwiches, coffee, and espresso drinks
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Prepared products following restaurant, health, and safety standards and procedures.
- Take food and drink orders and receive payments from customers
- Clean, stock and restock workstations and display cases
- Trained new team members on procedures, customer service, and sales techniques.
Controller
Enviromental control
03.2021 - 06.2021
- Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
- Maintained adequate supplies of cleaning materials and equipment and placed orders to conserve stock levels.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Handled equipment, chemicals, and materials properly and with caution.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Worked alongside other cleaners to complete jobs in corporate office buildings.
Sandwich Artist
Subway
01.2020 - 03.2021
- Operated manual and electric appliances to peel, slice, and trim food.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Greeted guests, promoted specials, and took orders.
- Shared information with customers about menu items, preparation methods, and ingredients.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
- Prepared and presented food in compliance with health and safety guidelines.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Trained team members to prepare sandwiches and other items according to instructions.
Hostess/Cashier
IHOP
01.2020 - 04.2020
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Education
High School Diploma -
Connections Academy
Albuquerque, NM05-2022
Skills
- Complaint resolution
- Scheduling
- Payment processing
- Support case resolution
- Project management
- Professional telephone demeanor
- Document control
- Follow-up skills
- Training development aptitude
- System implementation
- Customer support
Certification
- Emergency Medical Responder License - [expires 9-30-2025]
- CPR License - [expires 9-30-2025]
Timeline
Solar Sales Consultant
synergy
03.2024 - Current
Store Manager
Cricket Wireless
12.2023 - 03.2024
Security
Private Owned Company
06.2023 - 02.2024
US Army Soldier
U.S. Government
09.2022 - 06.2023
Doggie Daycare Attendant
Pet Paradise
10.2021 - 09.2022
Crew Member
Einstein Bros. Bagels
06.2021 - 10.2021
Controller
Enviromental control
03.2021 - 06.2021
Sandwich Artist
Subway
01.2020 - 03.2021
Hostess/Cashier
IHOP
01.2020 - 04.2020
Babysitter
Private Family
01.2016 - Current
- Emergency Medical Responder License - [expires 9-30-2025]
- CPR License - [expires 9-30-2025]
High School Diploma -
Connections Academy
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