Melbourne Suazo
LOS ANGELES,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Store Associate
Macy's
Los Angeles
10.2023 - 01.2024
- Determined customer needs through analysis of personal features and preference factors.
- Applied product and service expertise to increase sales and reduce returns
- Completed fulfillment orders by picking merchandise and packing and shipping them
- Conducted customer pick-up, retrieving orders from storage and delivering to customers.
- Stocked shelves with merchandise and maintained inventory levels.
- Resolved customer complaints promptly with professionalism and courtesy.
E-Commerce Associate
Whole Foods Market
Beverly Hills
07.2022 - 06.2023
- Provided advice, guidance, and exceptional customer service to enhance customers' purchasing experiences
- Ensured timely resolution of customer complaints and requests.
- Advised customers on suitable substitutes for dated, discontinued, or unavailable products
- Effectively communicated customer issues, supply shortages, and inferior products to Management without delay.
- Engaged with customers and ensuring any special instructions are followed
- Ensuring that orders are accurately selected, scanned, and packed
- Assisted with order collection, packaging, loading, and payment, where required
- Kept track of product offerings and availability
- Collaborated with store departments to ensure efficient service delivery.
Shopper
Amazon
Beverly Hills
10.2020 - 07.2022
- Assisted customers in making informed purchasing decisions
- Helped customers by offering assistance across multiple communication platforms like live chat, calls, email, and in-person interactions.
- Processed shopping orders, deliveries, and returns of purchased goods.
- Maintained a clean, organized work area to ensure customer satisfaction.
- Maximized hourly rate by organizing shopping trips and planning efficient routes.
Playtester
Volt Workforce Solutions
Fullerton
09.2019 - 08.2020
- Collaborated with the development team to address and resolve bugs
- Efficiently tracked bugs and ensured effective communication between multiple departments
- Enhanced overall user experience through critique and feedback.
- Completed day-to-day duties accurately and efficiently.
Store Associate
Spirit Halloween
Culver City
09.2018 - 10.2018
- Assisted customers in costume selection
- Welcomed customers with a friendly demeanor.
- Provided prompt responses to customer inquiries.
- Provided cash register operations and handled customer payments.
- Maintained knowledge of current promotions, policies concerning payment and exchanges.
- Demonstrated excellent customer service skills at all times.
Backroom Associate
Target
Culver City
08.2016 - 05.2018
- Stocked and replenished merchandise according to store merchandising layouts
- Maintained accurate stock records with daily audits
- Worked quickly to meet constant deadlines
- Worked with fellow team members to ensure sales floor was fully stocked.
Associate
Ralphs
Los Angeles
03.2015 - 05.2016
- Provided a positive customer experience with fair, friendly, and courteous service
- Registered sales on a cash register by scanning items, itemizing and totaling customer's purchases
- Resolved customer issues and answered questions
- Bagged purchases if needed
- Processed return transactions.
Education
Computer Science -
Santa Monica College
LOS ANGELES, CASkills
- Customer service
- Sales
- Order fulfillment
- Inventory management
- Problem-solving
- Bug reporting
- Usability testing
- Design critique
- Stocking and replenishing merchandise
- Cash register operation
- Return transactions
Timeline
Store Associate
Macy's
10.2023 - 01.2024
E-Commerce Associate
Whole Foods Market
07.2022 - 06.2023
Shopper
Amazon
10.2020 - 07.2022
Playtester
Volt Workforce Solutions
09.2019 - 08.2020
Store Associate
Spirit Halloween
09.2018 - 10.2018
Backroom Associate
Target
08.2016 - 05.2018
Associate
Ralphs
03.2015 - 05.2016
Computer Science -
Santa Monica College