Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melemafi Tupola

2764 S 8650 W

Summary

Dynamic and empathetic professional with a proven track record at DaVinci, excelling in customer service and conflict resolution. Skilled in active listening and critical thinking, I effectively resolved disputes, enhancing customer loyalty and satisfaction. Adept at data entry and relationship building, I consistently achieved positive outcomes in high-pressure environments.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

DaVinci
12.2023 - 03.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Live-In Caregiver

Caregiver Home Instead Senior Care
01.2018 - 10.2023
  • Maintained a clean, safe living environment for clients by performing housekeeping tasks such as laundry, cleaning, and organizing household items.
  • Enhanced nutritional intake of clients by preparing healthy meals according to dietary restrictions or preferences.
  • Promoted clients'' physical and mental health by engaging them in appropriate exercises and recreational activities.
  • Administered medications accurately and timely, ensuring proper dosages for optimum client health.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Transported clients to and from medical appointments with safety and efficiency.

Package Handler

Amazon
11.2016 - 08.2017
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.

Education

Cyprus High School
Magna, UT
05.2016

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Relationship building
  • Appointment scheduling

Timeline

Customer Service Representative

DaVinci
12.2023 - 03.2025

Live-In Caregiver

Caregiver Home Instead Senior Care
01.2018 - 10.2023

Package Handler

Amazon
11.2016 - 08.2017

Cyprus High School

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Melemafi Tupola