M. Elena Servin
Santa Ana,CA
Summary
Customer-oriented General Manager with 20 years of experience in the Restaurant Business. focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
21
21
years of professional experience
1
1
Certification
Work History
General Manager
Norm's Restaurants
08.2017 - 11.2025
- General Manager in 2 locations El Monte And South Torrance, Achieved all Key area Results. Trained Managers, Chefs and General Managers, on company,City and State regulations and expectation. ordering, inventory, forecasting Scheduling,Hiring and supervising overall store operations. Excellent on P&l and within top performers for 2024 and 2025.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
Shift Supervisor
Aldi's
10.2015 - 01.2017
- Supervising Shipping team. From training and certifying forklift operators and other equipment. Start coordinating orders by analyzing and strategizing times and meeting time lines within delivery dates. Supervising, coordinating daily crew to achieve results. Inventory and managing daily and future orders. Reaching out to Stores to confirm or correct possibles errors on product ordering. named Most supportive Manager of the year from over 300 employee responses for management performance.
General Manager
MB RESTAURANTS
03.2006 - 03.2015
- Responsible For All Key Areas. Transition From Company Own To Franchise in over 5 different locations Orange, Roland Heights,South Gate,Stanton, Garden Grove,and General Manager for a new Denny's Santa Ana for 2 Years implementing new systems on payroll,ordering and budgeting, Done all New hires paperwork complying with all state and city regulations.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
Food Server
Denny's Corp.
09.2004 - 03.2006
- Customer Service,Taking Orders. Making Sure Guest Food and Service Was Delivered As Expected. Promoted to assistant Manager within first year,to general manager. Trained with different GMs that teach and inspired me in my career as a manager.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Participated in training and development to stay updated with company policies and procedures and improve customer service skills.
Education
High school or equivalent -
Saddleback High School
Santa Ana, California, United States01.1988
Skills
- Operations management
- Food safety
- Health code compliance
- Inventory management
- Guest experience oversight
- Budgeting and financial management
- Business planning
- Safety procedures
- Staff management and Development
- Policies and procedures
- Hiring and Training Hourly and New Managers
- P&L
- Troubleshooting expertise
- Effective leader
- Strategic planning
- Process improvements
Accomplishments
* Received Presidential award 4 times, Opened A Brand New Store Denny's. MB Restaurants
* Aldi's Voted most supportive manager From An over 300 Internal Survey.
* Trainer of The Year. Norms.
Certification
Serve Safe
LANGUAGES
English
Full Professional
Spanish
Full Professional
HONORS & AWARDS
Achieved And Exceeded All Key Area Results, increased sales to+ 10% Yearly on high volume store, exceeded company expectation, maintained high scores on health and company inspections closed 1place 2concecutive years. in overall key results, Open Brand New Store, Created Local Marketing Plan, Transition From Company Own To Franchise, Transition From Company Own To Franchise, Operation from corporate to Franchisee, 110 new employees for new store opening, General Manager, Brand new opening, supervising training and development of the staff, coordinating, all legal documents and overall operation. Presidential Award, Trainer of Year.
WORK AUTHORIZATION
- I am authorized to work in the following countries:
- United States
Presidential Award MB Restaurants
Achieved all Key Area Results. Food Cost, Labor and increased Sales by utilizing every Square Feet in stores.
Timeline
General Manager
Norm's Restaurants
08.2017 - 11.2025
Shift Supervisor
Aldi's
10.2015 - 01.2017
General Manager
MB RESTAURANTS
03.2006 - 03.2015
Food Server
Denny's Corp.
09.2004 - 03.2006
High school or equivalent -
Saddleback High School