Melese Ajayi
San Antonio,TX
Summary
Driven Theatre Usher at Cinemark, excelled in enhancing guest satisfaction and venue safety, demonstrated through adept ticket verification and exceptional customer relations. Skilled in emergency procedures and verbal communication, significantly contributed to a secure, welcoming environment. Proactively addressed security and maintenance issues, ensuring a high-quality guest experience.
Overview
1
1
year of professional experience
Work History
Theatre Usher
Cinemark
10.2022 - 05.2023
- Greeted customers with smile and provided friendly, knowledgeable service.
- Sold admission, processed payments, and issued tickets.
- Provided customer service by selling tickets and merchandise, answering questions, and distributing programs.
- Directed ticket holders to seats and facility locations.
- Provided friendly and courteous customer service to all guests at events to enhance satisfaction.
- Maintained clean and organized venue to create pleasant experience for guests.
- Reviewed tickets for authenticity and applicability to particular event.
- Monitored entrance and exit of venue to guarantee safety of guests.
- Monitored guests for compliance with safety and security protocols, raising any issue with security.
- Reported maintenance or equipment issues for fast resolution to minimize downtime.
- Maintained professional demeanor to represent venue and create positive impression.
Education
Associate of Science - Computer Science
Northwest Vista College
San Antonio, TX08.2025
High School Diploma -
Warren High School
San Antonio, TX06.2023
Skills
- Seating assistance
- Emergency Procedures
- Flexibility
- Ticket verification
- Ticket taking
- Policy Enforcement
- Loss prevention training
- Customer Relations
- Safety awareness
- Verbal Communication
- Guest service
- Cleaning and sanitizing
- Professional Appearance
- Quality Assurance
- Guest Relations
- Environmental management
Timeline
Theatre Usher
Cinemark
10.2022 - 05.2023
Associate of Science - Computer Science
Northwest Vista College
High School Diploma -
Warren High School