Melick Gracia
North Lauderdale
Summary
Driven and customer-focused professional with experience at Walmart, adept in order fulfillment and demonstrating a positive attitude. Excelled in enhancing customer satisfaction through efficient digital shopping solutions and timely deliveries. Skilled in utilizing data for personalized recommendations, significantly improving upselling opportunities. Maintains high standards in cleanliness and organization, contributing to a welcoming environment.
Overview
7
7
years of professional experience
Work History
Digital Shopper
Walmart
06.2021 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving digital shopping inquiries.
- Managed inventory and order fulfillment, ensuring accurate shipment of products in a timely manner.
- Tracked substitutions and informed customers of changes.
- Analyzed customer behavior data to create personalized recommendations, leading to more effective upselling and cross-selling opportunities.
Delivery Driver
Walmart
06.2021 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Drive-Thru Cashier
Taco Bell
06.2018 - 12.2023
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Maintained clean and organized workstations, adhering to strict health and safety guidelines.
- Maintained clean, tidy and orderly work station to uphold company standards.
Education
High School Diploma -
Coconut Creek High School
Coconut Creek, FL06-2021
Skills
- Order fulfillment
- Positive attitude
- Cleaning and sanitation
- Time management
- Promotional planning
Languages
English
Native or Bilingual
Creole
Professional Working
Timeline
Digital Shopper
Walmart
06.2021 - Current
Delivery Driver
Walmart
06.2021 - Current
Drive-Thru Cashier
Taco Bell
06.2018 - 12.2023
High School Diploma -
Coconut Creek High School
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