Melida Sosa
Charlotte,NC
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
9
9
years of professional experience
Work History
Cashier
Restaurante Mi Tierra.
Charlotte, NC
07.2024 - Current
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Operator
Love & Quinches Gourmet.
Freeport, NY
02.2023 - 06.2024
- Assisted Head Baker in prepping ingredients for daily baking needs.
- Decorated cakes with custom designs according to customer specifications.
- Received incoming orders and checked for correct quantities, types and sizes of items.
- Collaborated with other departments such as Quality Control and Shipping to ensure smooth running operations.
Customer Service Banker
Banco Promerica
Tegucigalpa, Honduras.
06.2018 - 05.2019
- Assisted customers with opening new accounts, completing deposits and withdrawals, and setting up online banking services.
- Processed loan applications and responded to inquiries from customers regarding account balances and transactions.
- Resolved customer complaints in a timely manner by identifying the issue, researching possible solutions, selecting the best solution, and implementing it.
- Educated customers on how to use digital banking platforms such as mobile apps or internet banking portals.
Teller
Banco Promerica.
Tegucigalpa, Honduras.
02.2016 - 06.2018
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Verified customers' identification to ensure compliance with laws and regulations.
- Balanced cash drawers on a daily basis.
- Provided exceptional customer service while accurately processing routine transactions.
- Processed wire transfers for customers both domestically and internationally.
Education
Internacional Business -
Universidad Metropolitana De Honduras
Honduras.05-2018
Skills
- Sales expertise
- Clear communication
- Customer service
- Reports and documents
- Conflict resolution
- Team collaboration
- Inventory control
Languages
English
Limited
Spanish
Full Professional
References
References available upon request.
Timeline
Cashier
Restaurante Mi Tierra.
07.2024 - Current
Operator
Love & Quinches Gourmet.
02.2023 - 06.2024
Customer Service Banker
Banco Promerica
06.2018 - 05.2019
Teller
Banco Promerica.
02.2016 - 06.2018
Internacional Business -
Universidad Metropolitana De Honduras