Melimar Collazo
Fayetteville,NC
Summary
Proactive Customer Service Representative with extensive experience in resolving customer disputes, managing high-stress situations, and enhancing customer satisfaction. Skilled in product knowledge, problem-solving, and active listening, with a proven history of increasing loyalty and retention rates. Expertise in cash handling, order fulfillment, and optimizing backroom operations. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Foundever
Fayetteville, NC
09.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Backroom Sales Associate
Ross Dress for Less
Fayetteville, NC
06.2023 - 08.2023
- Expedited order fulfillment, ensuring timely deliveries to customers through efficient processing of shipments.
- Streamlined backroom operations for improved efficiency and customer satisfaction.
- Ensured accuracy of incoming stocks by diligently comparing shipment invoices to purchase orders.
- Supported store initiatives by collaborating with various departments on cross-functional projects.
- Maintained updated knowledge of company policies and best practices, sharing insights with fellow associates as needed.
- Optimized space utilization in the backroom, implementing effective storage solutions that maximized available space.
Cashier
76 Gas Station
Humacao, PR
02.2023 - 05.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Food Service Worker
Pollo Tropical
Humacao, PR
07.2022 - 10.2022
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
Cashier
Food Lion
Fayetteville, NC
06.2021 - 02.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Education
High School Diploma -
Brain School
San Juan, PR06.2023
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Money handling abilities
- Call center experience
- Computer Proficiency
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
Foundever
09.2023 - Current
Backroom Sales Associate
Ross Dress for Less
06.2023 - 08.2023
Cashier
76 Gas Station
02.2023 - 05.2023
Food Service Worker
Pollo Tropical
07.2022 - 10.2022
Cashier
Food Lion
06.2021 - 02.2022
High School Diploma -
Brain School