MELINA BATISTA
Queens,NY
Summary
Proven professional with extensive experience at LA Fitness, adept in organization and fluent in Spanish & English, excels at creating welcoming environments and enhancing customer satisfaction. Demonstrated ability to manage time effectively and maintain accurate records, showcasing reliability and a commitment to safety. Achieved significant improvements in client and student outcomes through dedicated service and skillful communication.
Overview
5
5
years of professional experience
Work History
Receptionist
LA Fitness
08.2021 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
Family Babysitter
Private Residence
10.2020 - 07.2021
- Communicated positively with children and guardians.
- Helped children learn how to complete small chores appropriate for age level.
- Led indoor and outdoor activities to entertain and occupy children.
- Enhanced children''s well-being by providing a safe and nurturing environment.
- Utilized time-management skills to balance childcare responsibilities alongside light housekeeping duties as needed.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Prepared healthy, age-appropriate snacks and meals.
After-School Tutor
Glenda's Place
11.2019 - 03.2020
- Improved students'' overall academic performance by providing one-on-one tutoring in various subjects.
- Assisted students with homework assignments, ensuring timely completion and thorough understanding of concepts.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Provided homework assistance using specific curriculum and materials.
Education
Bachelor of Science - Criminology
SUNY Old Westbury
Old Westbury, NY12.2023
Skills
- Organization skills
- Fluent in Spanish & English
- Time Management
- Telephone skills
- Data Entry
- Document Preparation
- Appointment Scheduling
- Record preparation
- Reliability
- Maintaining safe environment
Languages
Spanish
Native or Bilingual
Timeline
Receptionist
LA Fitness
08.2021 - Current
Family Babysitter
Private Residence
10.2020 - 07.2021
After-School Tutor
Glenda's Place
11.2019 - 03.2020
Bachelor of Science - Criminology
SUNY Old Westbury