Melina Baxter
Houston
Summary
Driven customer service supervisor offers several years of expertise in sales management and office administration. Polished in strategic planning and employee relations. Adaptable and versatile professional equipped with sound judgment and performance-based management approach.
Overview
4
4
years of professional experience
Work History
Customer Service Manager
Juanios body shop
Houston
01.2021 - Current
- Filing paperwork
- Verifying insurance
- Scanning insurance into computer
- Calling customers
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Monitored phone calls to provide feedback and coaching.
- Audited customer account information to identify issues and develop solutions.
- Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Explained benefits, features, and recommendations to maximize client retention.
Education
High School Diploma -
Baxter Homeschool
Houston, TX05-2008
Skills
- Customer service
- Employee training
- Performance management
- Insurance verification
- Team leadership
- Data analysis
- Communication skills
- Shift scheduling
- Problem solving
- Good judgment
- Product knowledge
- Scheduling and coordinating
- Customer relationship management (CRM)
- Negotiation and conflict resolution
- Management consultation
- Self motivation
- Professionalism
- Operations management
- Reporting and documenting
- Excellent communication
Languages
Spanish
Full Professional
Timeline
Customer Service Manager
Juanios body shop
01.2021 - Current
High School Diploma -
Baxter Homeschool