Melina Galliano
Orlando,United States
Summary
Dedicated Bakery Manager with a knack for leading and encouraging associates to achieve all workplace production plans, follow food safety standard procedures, and provide premier customer service. Skilled in training and developing associates, analyzing reports, and meeting department goals (weekly and annually). Oversees department operations and improves policies to maximize efficiency and performance of each associate. Strong knowledge of bakery product demands and consumer behavior with remarkable forecasting and preparation abilities. Motivated to continue to learn and grow as a professional at Publix Super Markets.
Overview
13
13
years of professional experience
Work History
Bakery Manager
Publix Super Markets
06.2023 - Current
- Tracked labor demand, sales, and inventory, whilst managing operations to maximize profits.
- Oversaw day-to-day operations and mentored associates in following proper Reference and Procedure Guidelines to produce and sell quality products.
- Forecasted upcoming demands and created plans to meet KPI goals, and shrink targets.
- Increased overall performance of the bakery utilizing production plans, item movement reports, weekly allocation reports, and sales performance.
- Implemented emerging trends and best practices to improve operations and customer satisfaction.
Bakery Assistant Manager
Publix Super Markets
03.2022 - 06.2023
- Increased overall performance of the bakery, utilizing demonstrated abilities.
- Supervised and mentored employees in following proper procedures.
- Controlled ordering of ingredients and packaging from suppliers and vendors.
- Inspected incoming shipments to verify quality, quantity, and freshness of goods.
- Labeled packaged food products with prices and sell-by dates.
Cake Decorator
Publix Super Markets
10.2017 - 03.2022
- Greeted customers and offered product and decorating suggestions.
- Decorated cakes, cookies, and pastries, with artistic designs.
- Kept an organized and stocked inventory of ingredients and supplies.
- Checked deliveries, verified invoices, and stocked products.
- Maintained health and safety standards to protect customers.
Customer Service Staff
Publix Super Markets
06.2012 - 10.2017
- Provided premier customer service to all customers.
- Issued refunds, merchandise exchanges, and price adjustments.
- Trained new associates on operational procedures.
- Processed checks, debit and credit cards, EBTs, and WIC cards.
- Addresed customer concerns and resolved issues promptly.
Education
MBA - Marketing And Sales Management
Ana G. Mendez University
Orlando06-2024
Bachelor of Science - Business And Organizational Leadership
Valencia College
Orlando, FL05-2021
Skills
- Premier Customer Service
- Associate Training and Development
- Inventory Management
- Teamwork and Leadership
- Integrity and Ownership
- Productivity and Dependability
- Problem Solving and Time Management
- Financial Management
- Sales and Marketing
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Bakery Manager
Publix Super Markets
06.2023 - Current
Bakery Assistant Manager
Publix Super Markets
03.2022 - 06.2023
Cake Decorator
Publix Super Markets
10.2017 - 03.2022
Customer Service Staff
Publix Super Markets
06.2012 - 10.2017
MBA - Marketing And Sales Management
Ana G. Mendez University
Bachelor of Science - Business And Organizational Leadership
Valencia College