Results-oriented, dedicated customer service representative with extensive industry experience. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Intralot is a 3rd party company who is contracted with DC Lottery and Montana sports betting online. We troubleshoot our website and kiosk then notify our partners DC Lottery to update the site or to let them know it’s causing our customers any type of issues. We used 4 different types of platforms to assist our customers Mitel, Orion, Siebel and Teams. This was a very small group of representatives so the customers had the option to direct their calls to the exact person they preferred to speak with and my soothing, calming voice naturally deescalate my customers. I also love assisting others so this position makes my job quiet easy for me.