Summary
Overview
Work History
Education
Skills
Additional Information
Affiliations
Certification
References
Timeline
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Shaycurtisia Tisdell

Lakeland,FL

Summary

Results-oriented, dedicated customer service representative with extensive industry experience. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Customer Service Manager

Roses, Variety Wholesalers
Ocala, FL
08.2024 - 12.2024
  • Maintained up-to-date knowledge of company products, services, pricing structures, promotions.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
  • Monitored staff performance to ensure adherence to customer service standards.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Evaluated and authenticated returns, exchanges and voids.

Customer Service Representative

Intralot USA
Norcross, GA
04.2022 - 04.2023

Intralot is a 3rd party company who is contracted with DC Lottery and Montana sports betting online. We troubleshoot our website and kiosk then notify our partners DC Lottery to update the site or to let them know it’s causing our customers any type of issues. We used 4 different types of platforms to assist our customers Mitel, Orion, Siebel and Teams. This was a very small group of representatives so the customers had the option to direct their calls to the exact person they preferred to speak with and my soothing, calming voice naturally deescalate my customers. I also love assisting others so this position makes my job quiet easy for me.

  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.

Driver Sales Representative

Peloton Interactive
Miami Gardens, FL
11.2018 - 02.2022
  • Maintained positive relationships with customers using good communication and follow-through abilities.
  • Delivered top customer satisfaction bringing in 3 or more overachieving ratings per week, reviewing feedback closely, and addressing needs and requests of account holders.
  • Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
  • Displayed products properly at customer sites and according to company specifications and policies.
  • Managed product transitions from warehouse to customer site, loading, and unloading in alignment with specifications
  • Developed and implemented promotional strategies to boost sales and customer loyalty
  • Immediately addressed problems with customers to promote speedy resolution
  • Completed daily pre- and post-trip vehicle inspections

Customer Service Sales Representative

At&t
Lakeland, FL
03.2018 - 11.2018
  • Premier customer service, 3 point sales questions , 3 attempt offer, deescalating, resolving issues with customer service as well as product and troubleshooting, making customers feel comfortable with sharing their questions and concerns with you. Following and keeping all main key factors and monthly goals and achievements as a company team and individual.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
  • Computed total costs and profit requirements for customer sales to provide accurate pricing.
  • Processed customer orders and inquiries via phone, email.

Clerk

Dell, Publix Super Markets, Inc
01.2013 - 07.2016
  • Safety first, Customers are first after safety very strict company many responsibilities to maintain from keeping products up to day on daily basis and making sure customers are happy and satisfied with their experience at Publix every single visit.
  • Flexibility, punctuality, attendance are all major parts with being apart of this company.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
  • Monitored office supplies and made arrangements for restocking of low-stock items.
  • Managed calendars and scheduled appointments to maintain smooth flow of operations

Education

Bachelor of Science - Accounting

Strayer University
Florida, Tampa
04-2032

Associate of Science - Medical Billing And Coding

Ultimate Medical Academy - Clearwater
Clearwater, FL
08-2025

Certificate - Medical Assistant

Fortis Institute - Mulberry
Mulberry, FL
11.2010

High School Diploma -

Lakeland High School
Lakeland, FL
05.2009

Skills

  • Telephone Skills Telecommunication
  • Premier customer service
  • Driving
  • Computer skills
  • Phone equites
  • Customer Consulting
  • Medical Terminology Knowledge
  • Call Volume and Quality Metrics
  • Valid Driver's License
  • Handling Escalations

Additional Information

  • Authorized to work in the US for any employer

Affiliations

  • Deans List

Certification

  • Medical Assistant

References

References available upon request.

Timeline

Customer Service Manager

Roses, Variety Wholesalers
08.2024 - 12.2024

Customer Service Representative

Intralot USA
04.2022 - 04.2023

Driver Sales Representative

Peloton Interactive
11.2018 - 02.2022

Customer Service Sales Representative

At&t
03.2018 - 11.2018

Clerk

Dell, Publix Super Markets, Inc
01.2013 - 07.2016

Bachelor of Science - Accounting

Strayer University

Associate of Science - Medical Billing And Coding

Ultimate Medical Academy - Clearwater

Certificate - Medical Assistant

Fortis Institute - Mulberry

High School Diploma -

Lakeland High School
Shaycurtisia Tisdell