Shanna McLain
Surprise,AZ
Summary
Strong communication skills, both written and verbal, with a talent for creating a welcoming friendly environment.
Overview
9
9
years of professional experience
Work History
Bakery Clerk
Publix Bakery
Palm Bay, FL
01.2023 - 08.2024
- Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
- Maintained tidy and organized work area to comply with cleanliness standards.
- Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
- Promoted a positive work environment within the bakery team through open communication channels and constructive feedback mechanisms.
Assistant Director
Primrose School at Palm Valley
Goodyear, AZ
08.2020 - 01.2023
- Be accountable for the operation of the school, ensuring that the school is operating in accordance with company and state licensing standards
- Promote the positive image of the company and play a major role in making the company a provider of choice in educational programs for the communities that we service
- Recruit, select and retain quality staff
- Help achieve profitability for the company
- Manage front desk
- Scheduling/Setting appointments and tours
- Be able to handle difficult unexpected situations with a calm demeanor
Direct Care Professional
Divine Care
Goodyear, AZ
02.2018 - 05.2020
- Ability to follow directions, work collaboratively and take initiative
- Ensure safety practices are adhered to both in the community and the facility
- Be responsible for developing and maintaining professional and respectful relationships with members, parents, support coordinators, providers, co-workers, and supervisors
- Maintaining a safe physical environment
- Transport participants in the company vehicles following all traffic laws
- Complete incident reports in a timely manner and as oriented
- This includes making reports when there is a reasonable belief of maltreatment of a Member
- Remain aware of Member choices in programming and staff assistance for individual needs
- Remain certified in First Aid, CPR, Article 9.
Server
Applebee's
Surprise, AZ
02.2017 - 02.2018
- Interact with customers, take orders and serve food and drinks
- Assess customers' needs and preferences and make recommendations
- Stay guest focused and nurture an excellent guest experience
- Comply with all food and beverage regulations
- Ensure our tables are clean and tidy at all times.
Lead Trainer
Freddy's Frozen Custard & Steakburgers
Surprise, AZ
01.2016 - 02.2018
- Ensure you maintain a clean and neat in appearance
- Personally demonstrate that customer needs are the highest priority
- Ensure food safety, quality, and accuracy of orders
- Resolve customer complaints quickly while maintaining positive customer relations
- Greets customers with a smile, is polite and pleasant when speaking with customers
- Works with management and fellow employees to serve customers with a sense of urgency
- Communicating with customers, teammates and managers in a positive manner
- Cooperation with peers, work with fellow employees as part of a team, helps others when they need a hand
- Working well with teammates and accepting coaching from management team
- Demonstrates a positive and enthusiastic attitude with co-works.
Education
High school diploma -
Valley Vista High School
Surprise, AZ05.2017
Skills
- Premier Customer Service
- Leadership
- Strategic planning
- Management
- Hospitality
- Problem Solving Skills
- Organizational Skills
- Time management
- Microsoft Outlook Calendar
- Office experience
- Scheduling
- Conducting Tours
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Bakery Clerk
Publix Bakery
01.2023 - 08.2024
Assistant Director
Primrose School at Palm Valley
08.2020 - 01.2023
Direct Care Professional
Divine Care
02.2018 - 05.2020
Server
Applebee's
02.2017 - 02.2018
Lead Trainer
Freddy's Frozen Custard & Steakburgers
01.2016 - 02.2018
High school diploma -
Valley Vista High School