Melina Ocana
My Dream Salon and Spa
Hialeah,FL
2
Languages
4
years of professional experience
Dedicated esthetician with a focus on enhancing client satisfaction through effective communication and personalized skincare education.
Work History
Esthetician
3 Years 3 Months- Educated clients on skincare routines to enhance treatment benefits and product effectiveness.
- Collaborated with team members to develop promotional packages that increased client retention.
- Analyzed client feedback to refine services and improve overall treatment efficacy.
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Streamlined appointment scheduling using software systems to accurately book appointments while managing waitlists when necessary.
- Implemented client feedback system to identify areas for improvement, leading to higher satisfaction rates.
- Increased revenue through effective customer service and inventory management.
Receptionist
1 Year 10 Months- Managed patient scheduling and appointment confirmations to optimize daily operations.
- Coordinated communication between patients and medical staff to enhance service delivery.
- Streamlined patient intake processes, improving efficiency and reducing wait times.
- Assisted in maintaining accurate electronic health records for improved data integrity.
- Monitored inventory of office supplies, ensuring availability for uninterrupted operations.
- Implemented feedback mechanisms to enhance patient satisfaction and experience.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Confirmed appointments, communicated with clients, and updated client records.
Education
High School Diploma
Skills
Customer service
Multitasking and organization
Extractions and pore cleansing
Customized skincare plans
High-frequency machine use
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Esthetician
My Dream Salon and Spa
05.2019 - 08.2022Read More
Receptionist
Pierini Esthetic Surgery
06.2018 - 04.2020Read More
Mater High School
High School Diploma
Read More