Melina Pantoja Marin
Palm Bay,USA
Summary
Bachelor of Science seeking employment in a position that utilizes her strong organizational and customer service skills. Performance history of successfully managing own cleaning service, building strong relationships with clientele, and delivering impressive results. Experienced with providing comprehensive care and support to diverse client populations. Utilizes effective communication and interpersonal skills to foster positive relationships. Track record of maintaining safe and supportive environment tailored to individual needs.
Overview
27
27
years of professional experience
Work History
Direct Support Professional
Devereux Florida
Viera, FL
10.2023 - Current
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
Cleaner Supervisor
Melbourne Hand Center
Melbourne, FL
01.2018 - Current
- Handled equipment, chemicals and materials properly and with caution
- Used time management and efficient cleaning methods to meet deadlines
- Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness
- Adhered to safety protocols, resulting in zero complaints, hazards or lost-time accidents
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements
- Trained and mentored all new personnel to maximize quality of service and performance
Professional Residential Manager, Cleaner, and Organizer
Self-Employed
Melbourne, FL
10.2013 - Current
- Owned and managed a residential cleaning company servicing 18 clients in the south Brevard beaches region
- Provided deep cleaning and organizational services to clients including managing local Vrbo and Airbnbs for owners
- Managed a schedule of clients to provide timely service
- Hired and managed employees to assist in cleaning tasks based on abilities and daily requirements
- Adhered to safety protocols, resulting in zero complaints, hazards or lost-time accidents
Sales Associate
A Tiempo Cargo
Orlando, FL
12.2009 - Current
- Engaged with customers to build rapport and loyalty
- Educated clients on current promotional offerings and products using persuasive selling tactics
- Helped customers locate products and checked the store system for merchandise at other sites
- Answered customer questions about sizing, accessories, and merchandise care
- Maintained customer satisfaction with quick and professional handling of product returns
Spanish Teacher
Liceo Nuestra Senora de Lourdes
Cali, Colombia
01.2001 - 12.2003
- Instructed Spanish literature, grammar, and writing skills at the middle-school level
- Developed a curriculum for instruction that met educational standards
- Worked cooperatively with other teachers in planning and development of curriculum
- Maintained accurate records and grades for all students
- Managed classroom to ensure an efficient and productive class time
Pre-K Teacher
Hogar Infantil Elmo y sus Amigos
Cali, Colombia
01.1998 - 12.2000
- Documented children’s learning processes and tracked their individual needs
- Communicated with parents/caregivers to ensure they understood their child’s successes and areas of needed improvement
- Created lesson plans tailored to developmental needs
- Collaborated with the teaching team to optimize early educational foundation
- Managed classroom to ensure an efficient and productive class time
Education
Psychology B.S. -
University of Central Florida
05.2023
Associate of Arts -
Eastern Florida State College
12.2019
Skills
- Organizational Skills
- Attention to Detail
- Multi-Tasking
- Active Listening
- Time Management
- Mentoring Skills
- Communication
- Client Service
- Behavior redirection
- First aid and safety
- Direct patient care
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Direct Support Professional
Devereux Florida
10.2023 - Current
Cleaner Supervisor
Melbourne Hand Center
01.2018 - Current
Professional Residential Manager, Cleaner, and Organizer
Self-Employed
10.2013 - Current
Sales Associate
A Tiempo Cargo
12.2009 - Current
Spanish Teacher
Liceo Nuestra Senora de Lourdes
01.2001 - 12.2003
Pre-K Teacher
Hogar Infantil Elmo y sus Amigos
01.1998 - 12.2000
Associate of Arts -
Eastern Florida State College
Psychology B.S. -
University of Central Florida
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