Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Melina Pereira Coitino

Orlando

Summary

Dynamic and detail-oriented professional with extensive experience at Conviva Care Solutions, excelling in patient scheduling and insurance verification. Proven ability to enhance referral processes and maintain HIPAA compliance while delivering exceptional patient care. Strong communication skills and a commitment to accuracy drive successful outcomes in fast-paced healthcare environments.

Overview

8
8
years of professional experience

Work History

Referral Coordinator

Conviva Care Solutions
10.2023 - 01.2025
  • Scheduled appointments with specialists on behalf of clients.
  • Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
  • Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
  • Processed referral requests from patients, doctors and other health care professionals.
  • Responded to patient inquiries to offer timely updates regarding referral status.
  • Called insurance companies to get precertification and other benefits information on behalf of patients.
  • Served as a liaison between primary care physicians, specialists, and patients to ensure timely access to needed services.

Front Desk Receptionist

Conviva Care Solutions
10.2021 - 01.2024
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Paid attention to detail while completing assignments.

Wellness Cooridnator

Conviva Care Solutions
10.2022 - 01.2023
  • Served as a liaison between employees and management, addressing concerns related to workplace wellness policies and practices.
  • Increased participation in wellness initiatives by effectively promoting and marketing available resources.
  • Organized schedules for comprehensive group fitness programs.
  • Facilitated open communication channels within the organization regarding wellness goals and progress updates, maintaining transparency and accountability among all stakeholders involved in the process.

Medical Records Specialist

Clearview Diagnostics
08.2018 - 03.2020
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.

Medical Records Specialist

Advanced 3D Diagnostics
08.2018 - 03.2019
  • Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
  • Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
  • Processed medical records requests from outside providers according to facility, state, and federal law.
  • Scanned medical records in digital format for easy retrieval and accessibility.
  • Maintained patient confidence by keeping patient records information confidential.
  • Printed and photocopied documents to provide patients with copies of medical records.

Medical Records Specialist

Complete Health Management
07.2017 - 08.2018
  • Maintained patient records systems by archiving, scaning and indexing important documents and files.

Education

Coding - Incomplete

MedCerts

Esthetician -

Florida Technical College
Orlando, FL
06.2021

High School Diploma -

Cypress Creek High School
Orlando, FL
05.2016

Skills

  • Pre-authorizations
  • Insurance verification
  • Medical terminology
  • Multi-line phone proficiency
  • Patient scheduling
  • Medical terminology knowledge
  • Data entry proficiency
  • Appointment scheduling
  • Follow-up coordination
  • Accurate documentation
  • Scheduling software
  • HIPAA regulations
  • Database management

Languages

Spanish
Native or Bilingual

Timeline

Referral Coordinator

Conviva Care Solutions
10.2023 - 01.2025

Wellness Cooridnator

Conviva Care Solutions
10.2022 - 01.2023

Front Desk Receptionist

Conviva Care Solutions
10.2021 - 01.2024

Medical Records Specialist

Clearview Diagnostics
08.2018 - 03.2020

Medical Records Specialist

Advanced 3D Diagnostics
08.2018 - 03.2019

Medical Records Specialist

Complete Health Management
07.2017 - 08.2018

Coding - Incomplete

MedCerts

Esthetician -

Florida Technical College

High School Diploma -

Cypress Creek High School

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