Melinda Aldaco
Crete,IL
Summary
Dedicated person with experience in customer service and effective communication. Skilled in managing service appointments and addressing customer inquiries, aiming to improve operational efficiency and customer satisfaction. I am a fast learner and have a proven track record of success in both team and independent settings.
I think my attention to detail and accuracy set me apart from other candidates. I'm also very motivated to get the job done, and I have a lot of enthusiasm.
Overview
5
5
years of professional experience
Work History
TA Service Advisor
TA
Monee, Illinois
12.2021 - 11.2025
I was out due to a work injury. Currently, able to return to work.
Service Advisor
TA
Monee, Illinois
01.2021 - 12.2021
- Assisted customers in navigating service options and understanding vehicle maintenance needs.
- Scheduled service appointments and coordinated technician assignments for efficiency.
- Communicated with customers about service updates and answered inquiries promptly.
- Prepared detailed estimates for repairs and maintenance based on customer requests.
- Collaborated with the parts department to ensure timely availability of needed components.
- Managed customer records and documented service history in the database accurately.
- Resolved customer complaints by providing solutions and ensuring satisfaction consistently.
- Promptly responded to customer inquiries via phone, email or in person.
Education
Associate of Science - Social Work
Prairie State College
Chicago Heights, ILSkills
- Customer service
- Parts ordering
- Service scheduling
- Customer relationship management
- Problem solving
- Attention to detail
- Data entry accuracy
- Microsoft Word
- Supervision and leadership
- Decision-making
- Good Telephone Etiquette
Languages
Spanish
Limited
Timeline
TA Service Advisor
TA
12.2021 - 11.2025
Service Advisor
TA
01.2021 - 12.2021
Associate of Science - Social Work
Prairie State College