Melinda S. Bobak Dr.
Moore,South Carolina
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
12
12
years of professional experience
Work History
Membership Representative - Front Desk Agent
Ymca Of Greater Spartanburg
08.2023 - Current
- Maintained membership database, ensuring that all information was current and accurate.
- Actively engaged clients upon entrance with pleasant greetings.
- Prepared marketing materials that would be sent out to members, which detailed new events, promotions, and activities that were coming up.
- Diligently trained all staff employees to be welcoming and helpful to members, which increased overall service expectations.
Child Watch Lead (Team Leader)
Ymca Of Greater Spartanburg
05.2023 - Current
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Built strong relationships with customers through a positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Held weekly team meetings to inform team members of company news and updates.
- Assisted with onboarding and orientation of new hires to expedite the acclimatization process.
- Conducted personal interviews.
- Verified applicant references and employment details.
Child Watch Staff Attendant
Ymca Of Greater Spartanburg
02.2023 - 05.2023
- Supervise the children
- Maintains program records.
- Developed age-appropriate activities and crafts to engage children.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Provided emotional support and guidance to children during difficult times.
Change Manager
UNIQA Insurance Group
12.2020 - 06.2022
- Implemented Microsoft Teams and provided training for over 400 co-workers.
- Developed comprehensive training materials, including written guides, video tutorials, and FAQs.
- Addressed common scenarios such as chat, file sharing, meetings, and collaboration.
- Included information on security and compliance best practices.
- Developed a knowledge base or FAQ section for self-help.
Insurance Complaint Specialist Manager
UNIQA Insurance
10.2019 - 06.2022
- Investigated and answered consumer complaints
- Interviewed claimants, agents, or witnesses to obtain information about disputed issues
- Reviewed reports of suspected fraud to determine the need for further investigation
- Maintained knowledge of current events and trends in money laundering and criminal tools and techniques
- Examined claims investigated by insurance adjusters, further investigating questionable claims to determine whether authorized payments
- Collected evidence to support contested claims in court.
Paralegal
G- Busline LLC
07.2016 - 10.2019
- Prepared legal briefs and statements in support of case preparation
- Investigated facts with thorough research of public records and internet sources
- Drafted and proofed legal correspondence to verify details and reduce errors
- Supported attorneys in client meetings with administrative assistance and documentation
- Met with clients to conduct interviews and gain case information.
Legal Assistant
NivoPartner LLC
01.2012 - 04.2016
- Investigated facts with thorough research of public records and internet sources
- Developed and maintained electronic filing systems and naming conventions
- Organized documents to manage clients' paper and electronic filing systems.
- Filed court documents and legal pleadings with the court clerk on behalf of attorneys.
Education
Master of Laws - L.LM - Consumer Protection
University of Debrecen Faculty of Law
Debrecen, Hungary06.2021
J.D. -
Pazmany Peter Catholic University Faculty of Law
Budapest, Hungary07.2020
No Degree - Communications
Santa Clara Adult Education School
Santa Clara, California01.2017
Skills
- Active Listening
- Understanding Customer Needs
- Responding to Difficult Customers
- Efficient and Detail-Oriented
- Caring and Responsible
- Positive Attitude
- Shift Scheduling
- Overtime Management
- Team Supervision
- Work Planning
- Employee Evaluation
- Mentoring
- Client Service
- Documentation and Reporting
- Complaint Resolution
Languages
Hungarian
English
German
Timeline
Membership Representative - Front Desk Agent
Ymca Of Greater Spartanburg
08.2023 - Current
Child Watch Lead (Team Leader)
Ymca Of Greater Spartanburg
05.2023 - Current
Child Watch Staff Attendant
Ymca Of Greater Spartanburg
02.2023 - 05.2023
Change Manager
UNIQA Insurance Group
12.2020 - 06.2022
Insurance Complaint Specialist Manager
UNIQA Insurance
10.2019 - 06.2022
Paralegal
G- Busline LLC
07.2016 - 10.2019
Legal Assistant
NivoPartner LLC
01.2012 - 04.2016
Master of Laws - L.LM - Consumer Protection
University of Debrecen Faculty of Law
J.D. -
Pazmany Peter Catholic University Faculty of Law
No Degree - Communications
Santa Clara Adult Education School
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