Summary
Overview
Work History
Education
Skills
Timeline
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Melinda Burton

Elberton,ga

Summary


Professional customer service specialist with track record of delivering high-quality results. Demonstrates strong communication skills, problem-solving abilities, and knack for building rapport with clients. Highly adaptable in fast-paced environments and excels in collaborative team settings. Proficient in conflict resolution, customer relationship management, and consistently meeting and exceeding service standards.

Overview

10
10
years of professional experience

Work History

Customer Service Expert

Teleperformance USA
05.2021 - 07.2025
  • Resolved customer inquiries efficiently, ensuring high satisfaction levels and timely issue resolution.
  • Utilized CRM software to track interactions, enhancing communication accuracy and follow-up processes.
  • Developed training materials for new hires, improving onboarding experience and knowledge retention.
  • Collaborated with cross-functional teams to streamline service protocols, reducing response times and increasing efficiency.
  • Managed high-stress situations with professionalism, maintaining composure while providing exceptional service under pressure.

Salon Manager

Famous Hair
05.2016 - 02.2020
  • Oversaw daily salon operations ensuring exceptional client experiences and service quality.
  • Managed scheduling and staff assignments, optimizing workflow and resource allocation.
  • Developed and implemented training programs to enhance team skills and performance.
  • Enhanced customer retention through personalized service initiatives and follow-up communications.
  • Maintained inventory levels, coordinating supply orders to prevent shortages and manage costs.
  • Managed cash flow, business transactions, banking, and accounting processes.

Cashier

Ingles Supermarket
01.2016 - 04.2016
  • Processed customer transactions efficiently, ensuring accuracy in cash handling and payment processing.
  • Assisted customers with inquiries, providing high-quality service to enhance shopping experience.
  • Maintained cleanliness and organization of checkout area to promote a welcoming atmosphere.
  • Collaborated with team members to streamline checkout procedures and reduce wait times.
  • Welcomed customers and helped determine their needs.

Home Health Aide

Allen Health Care
02.2015 - 12.2015
  • Provided personal care and assistance with daily living activities for diverse client population.
  • Monitored patient vital signs and reported changes to healthcare professionals promptly.
  • Developed individualized care plans in collaboration with healthcare teams to meet client needs.
  • Trained new aides on best practices for patient care and safety protocols.
  • Maintained accurate documentation of patient progress, ensuring compliance with regulatory standards.

Education

Associate of Arts - Business

Nassau Community College
Garden City, NY

No Degree - Cosmetology

Long Island Beauty School
Hempstead

Skills

  • Telecommunications support expertise
  • Proficient in data entry tasks
  • Conflict resolution skills
  • Cultural sensitivity

Timeline

Customer Service Expert

Teleperformance USA
05.2021 - 07.2025

Salon Manager

Famous Hair
05.2016 - 02.2020

Cashier

Ingles Supermarket
01.2016 - 04.2016

Home Health Aide

Allen Health Care
02.2015 - 12.2015

Associate of Arts - Business

Nassau Community College

No Degree - Cosmetology

Long Island Beauty School

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Melinda Burton